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Customer/Revenue Serv. Assist #2206-012600-01

Call Center Agent/Pass Sales Assistant

Date Opened
Monday, June 20, 2022 2:02 PM
Close Date
Monday, June 27, 2022 4:49 PM
Section
Charlotte Area Transit
Salary
  • $34,365 - $37,000

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

The Charlotte Area Transit System (CATS) is seeking a motivated, dependable, and professional customer service representative The customer service representative serves as a bridge between CATS and the citizens of Charlotte, answering questions pertaining to bus routes, pass sales, customer inquiries and complaints.

The schedule for Monday through Friday is subject to change based on the needs of the Customer Service Division. The schedule for Saturday and Sunday is 7am to 4pm. Employees may be subject to split shifts, working weekends, holidays and during adverse weather conditions. As an employee of CATS, you are required to be make provisions to accommodate these schedule changes. You are required to attend all mandatory trainings, meetings, and safety briefings proffered by CATS, even on your scheduled days off.

Major Duties and Responsibilities

  • Provide exceptional customer service in the CATS Call Center by answering questions regarding transit services and route information Receive and resolve customer complaints
  • Manage the selling of passes and tickets for transit service
  • Research and provide detailed information
  • Prepare correspondence to customers and internal staff
  • Be crossed trained to perform duties in the CATS Transit Center as it relates to receiving payments for transit passes
  • Performing close out/balance receipts
  • Completing daily accounting sheets
  • Distributing and explaining transit related material to customers

Knowledge, Skills & Abilities

  • Ability to communicate effectively verbally and in writing
  • Strong mathematical skills
  • Demonstrate strong interpersonal skills
  • Computer proficiency with the ability to learn new technology as required
  • Must be able to type 40 words per minute
  • Proficient computer skills (Microsoft Office Suite)
  • Demonstrate the ability to prioritize, and complete assignments in a timely manner
  • Ability to work as a team
  • Must be able to pass a DMV check
  • Must be able to stand, sit, walk, bend, reach, and kneel for extended periods of time
  • Must be able to carry at least 50 lbs.
  • Must be able to obtain and maintain a City Driving Permit

Preferred Qualification

  • Associates degree in business or related field with
  • Ability to write and communicate effectively in both English/Spanish

Minimum Qualifications

  • High School diploma or GED
  • One year of customer service, and/or call center experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations a required by law.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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