Office Assistant Senior #2206-000500-01
- Date Opened
- Monday, October 31, 2022 8:00 AM
- Close Date
- Friday, November 11, 2022 11:59 PM
- Section
- Police
- Salary
- $41,374 - $46,545/year
Introduction
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Major Duties and Responsibilities
The Office Assistant Senior will interact with internal and
external customers which includes responding to inquiries by analyzing files,
records, and other background information to obtain contextual data related to
the inquiry. The Office Assistant Senior will also perform administrative
functions such as submitting inventory requests, receiving, processing, and
distributing uniforms and equipment for both Civilian and Sworn personnel upon
request. The Office Assistant Senior will need to successfully operate and troubleshoot
office equipment occasionally and will manage the department’s records and internal
processes by a manual and or digital filing system and will accurately record
data and conduct data entry audits for errors. The Office Assistant Senior will
also manage the department supplies inventory by ensuring the continuous
availability of adequate materials to conduct work activities, initiate requests,
and orders for new or replacement supplies, and utilize the PLIMS system to
assist with necessary ancillary tasks. The Office Assistant Senior will need to
be able to respond to all requests in a timely manner and perform other duties
as assigned.
Knowledge, Skills & Abilities
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
- Knowledge of principles and processes for providing excellent customer service. This includes adequate assessment of customer need(s), meeting quality standards for services, and evaluation of customer satisfaction.
- Strong organizational and interpersonal skills.
- Demonstrated ability to multi-task & prioritize effectively.
- Ability to interact with a diverse group of people.
- Ability to operate various computer program systems such as Microsoft Word, Excel, and PowerPoint.
- Ability to fax, print, scan, mail, and email correspondences.
- Ability to adapt to dynamic circumstances and changing priorities.
- Ability to cultivate positive working relationships with personnel from various divisions and external vendors.
- Complete assignments with only general instructions, using initiative and decision-making skills to accomplish task(s).
- Effective oral, verbal, and written communication skills; ability to communicate fluidly to accomplish task(s).
ADA and Other Requirements:
Positions in this class typically requires grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.
Physical Requirements:
- Remaining in a stationary position, often sitting or standing for prolonged periods.
- Occasional movement and walking throughout the workday daily to interact with staff and accomplish tasks.
- Communicating both verbally and written in order to exchange information.
- Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers.
- Light to moderate lifting and carrying.
Sensory Requirements:
- Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data.
- Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
- Comprehension of written information in work related documents.
- Ability to hear, understand, and distinguish speech.
Working Conditions:
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone.
Other Requirements:
Selected candidate may be required to successfully complete and pass a pre-employment respirator clearance evaluation. Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration of this vacancy.
Preferred Qualification
Minimum Qualifications
High School Graduate or equivalent and three years relevant work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
Company Benefits:
- Paid weekly
- 10 days annual paid vacation (full-time employee)
- 12 days annual paid sick leave (full-time employee)
- 11 holidays (special rules may apply to some jobs) and one floating personal day
- Military, jury duty, funeral & school support paid leave
- Health, dental, vision & life insurance coverages
- Employer paid short-term disability program
- Coverage under the NC Retirement System or the Charlotte Firefighters' Retirement System (if a firefighter) pension plans
- Employer contribution to the City's 401(k) plan
- 401(k) & 457 voluntary deferred compensation programs
- Flexible spending account and health savings account programs
- Free and confidential Employee Assistance Program
- Educational reimbursement for approved college education
- Early Retirement Options
Employee Learning & Development Opportunities:
- Business skills development
- Diversity initiatives
- Leadership development initiatives
- Technology training
In Conclusion