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Non-Emergency Medical Professional #2205-318020-01


Date Opened
Tuesday, May 31, 2022 6:33 PM
Close Date
Thursday, June 30, 2022 11:59 PM
  • $44,755 - $52,213/year


The Charlotte-Mecklenburg Police Department is a highly respected law enforcement agency, both in our community and nationally. Our progressive department provides exciting opportunities for law enforcement professionals to develop partnerships with our citizens in order to prevent the next crime, and to enhance the quality of life within our community always treating people with fairness and respect. The department employs nearly 2,000 sworn officers and over 500 civilians serving a jurisdiction with close to 1 million people. Our employees are men and women from diverse backgrounds interested in meeting the needs of and serving an equally diverse community.  The men and women of the CMPD are committed to providing the very best service possible and maintaining the high level of confidence this community has in us.


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The mission of the Charlotte-Mecklenburg Police Department Community Assisted, Response, Engage and Support (CARES) Team is to reduce law enforcement responses to non-emergency 911 calls. The CARES program will consist of teams of behavioral health clinicians and experienced medical professionals who respond to 911 calls requiring face-to-face interventions, low-acuity pre-hospital care, and other social welfare concerns, along with proactive community encounters while in the field.  The CARES Team will initially work in a defined geography with limited hours during the pilot phase of the program.

The Non-Emergency Medical Professional will work in a defined geography to respond to, and proactively address low-risk calls for service such as calls dealing with persons suffering from behavioral health crises; homelessness; public intoxication; welfare checks; loitering; indecent exposure; and related situations. This position is currently grant-funded through the pilot phase of the program with the potential for permanent status pending pilot results.

Major Duties and Responsibilities

•Respond to low level mental Health related 911 calls and provide basic medical care, if needed.
•Determine if client needs additional medical services. 
•Cares for patients in psychiatric crisis providing medical, traumatic, and therapeutic communication. 
•Assists clinician with scene management. 
•Coordinates with other medical/first responder agencies as needed. 
•Exercising tact, discretion, and courtesy when dealing with a client and the public. 
•Non-emergency transportation of clients to local medical/social service facilities. 
•Performs other duties as assigned. 

Knowledge, Skills & Abilities

•Considerable knowledge of and skill in administering emergency medical procedures and techniques, and skill in recognizing adverse conditions. 
•Considerable knowledge of equipment and supplies employed in emergency care of patients.
•Considerable knowledge of pilot geography and locations of roads and streets.
•Skill in recognizing trauma and signs and symptoms of medical emergencies to determine appropriate treatment. 
•Ability to perform duties in accordance with established emergency medical procedures and techniques, medical protocols and standing orders. 
•Ability to work with a diverse socioeconomic population based on the unique situations encountered. 
•Ability to respond quickly and calmly in emergencies and stressful situations. 
•Ability to safely drive a vehicle according to motor vehicle laws.
•Ability to communicate effectively in a tactful and firm manner with the public.
•Ability to accurately record services provided on required forms. 
•Ability to work with co-workers, law enforcement personnel, fire, medical personnel, patients and the general public.
•Ability to maintain vehicles, equipment, and facilities.
•Ability to maintain confidentiality of patient contact.
•Ability to bend, pull, push, and lift up to 50 pounds.
•Ability to follow oral and written instructions.
•Demonstrated ability to implement clinical care in accordance with outlined policies and procedures.
•Ability to exercise sound judgment while working in a stressful environment.

ADA and Other Requirements: 

Positions in this class typically require: stooping, kneeling, crouching, crawling, running, reaching, standing, walking, pushing, pulling, heavy lifting, grasping, talking, hearing, seeing and repetitive motions.

Physical Requirements:

•Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers.
•Communicate both verbally and written in order to exchange information.
•Comprehensive of written information in work related documents.

Sensory Requirements:

•Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data, and assembly and tactical procedures.
•Ability to operate in an environment with frequent interruptions from people and/or noises, which in return could result in some level of stress, fatigue, or strain.
•Comprehensive of written information in work related documents.

Working Conditions:

Work is performed in both the field and in an indoor office environment with frequent exposure to hazardous physical conditions (such as mechanical parts, electrical currents, vibration, etc.); frequent exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to hazardous materials (such as chemicals, blood and other body fluids); frequent exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); frequent exposure to extreme temperatures, inadequate lighting and movement restrictions; and intense noise or travel; frequent exposure to all types of weather conditions which may involve extreme heat or extreme cold; working rotating shifts, walking on foot patrol, running, and physically checking the doors and windows of buildings to ensure they are secure.

Preferred Qualification

•Current Emergency Medical Technician (EMT) certification
•Previous EMT experience or first responder experience
•Experience in an emergency care setting

Minimum Qualifications

•High school diploma or equivalent
•Current CPR certification
•Current Emergency Medical Responder certification
•Must possess a valid driver's license in the state of practice

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates may be required to pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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