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Fire Commun Services Supv #2205-304600-01

Communications Superintendent

Date Opened
Friday, May 20, 2022 8:00 AM
Close Date
Friday, June 24, 2022 11:59 PM
  • GRADE 10
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


Directs and coordinates operation of the Fire Communications Division; coordinates maintenance, design, and installation of fire communications systems; oversees the training of current and new employees; provides outside agencies with technical information related to fire communications.

Major Duties and Responsibilities

  • Compile, monitor, and administer the division budget; establishes and evaluate division objectives.
  • Plan, direct, and monitor the overall operation of the fire communications system.
  • Develop and implement communications policies and procedures
  • Prepare and submits reports/statistical records relative to the operation of the division.
  • Directly supervises the Operations Manager and the Training Coordinator/QA Manager.
  • Directs and monitors the Computer Aided Dispatch, 911, and Alerting Systems
  • Coordinates maintenance, design, and installation of communications equipment with other City/County departments and private industry.
  • Oversee the Department's portable and mobile radio fleet, including user fees, accessories, and associated equipment.
  • Supervises the training and instruction of current and new employees in the division.
  • Communicate with the public and representatives of outside agencies as necessary to provide technical information relating to the operation of fire communications.
  • Report to communications or the scene during significant incidents or events to meet communications needs.
  • Plans, directs, assigns, supervises subordinates' work, establishes work standards, and evaluates performance.
  • Fire Department representative for any communications-based citywide, regional, or statewide project or event.
  • Coordinate the division's submission to ISO and Accreditation.
  • Coordinates the planning for the communications division, including, but not limited to, staffing, facilities, and technology.
  • Establish and maintain relationships with partners within the profession, including
    • Professional organizations (APCO, NENA)
    • Vendors
    • Local, State, and National industry partners
  • Performs other related work duties as assigned by the Deputy Fire Chief of Business Administration

Knowledge, Skills & Abilities

  • Significant experience in the operating, maintenance, directing, and the repair of communications systems, including supervisory experience
  • Advanced level knowledge of the principles involved in the operation of radio, telephone, and other communication equipment, particularly as they apply to the operation of an emergency dispatching system
  • Knowledge of the federal regulations applicable to two–way radio operators
  • Considerable knowledge of the principles and practices of municipal administration
  • Ability to effectively plan and direct the work of subordinates, ensuring the appropriate instruction in the operation of communications equipment, establishing work objectives, and evaluating performance
  • Ability to develop and maintain effective working relations with division, department, and City/County department employees, as well as with the general public
  • Ability to communicate effectively, both orally and in writing

ADA and Other Requirements:

Positions in this class typically require: grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

  • Essential and marginal functions may require maintaining physical conditions necessary for sitting, standing, climbing, or walking for extended periods of time.
  • Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
  • Adequate vision, hearing, and speech required.

Sensory Requirements:

  • Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.
  • Ability to operate in an environment with frequent interruptions from people and/or noises, which in return could result in some level of stress, fatigue, or strain.
  • Comprehensive written information in work-related documents.
  • Ability to hear, understand, and distinguish speech.

Working Conditions:

Work is performed in an indoor environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions and frequent exposure to computer screens, files, and phone.


Minimum Qualifications

Bachelor's degree and a minimum of seven years of experience with five years in a supervisory role; or the equivalent years of experience and education necessary to perform the essential job functions.


Salary offer will be based on years of experience and education.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

The City of Charlotte now requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer and, as such, will consider reasonable accommodation as required by law.  Proof of vaccination is NOT required until a candidate receives and accepts a Conditional Offer of employment, at which time the candidate will be advised that proof must be submitted to CFD HR prior to the first date of employment.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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