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Program Coordinator #2205-267900-01


Date Opened
Tuesday, May 31, 2022 5:15 PM
Close Date
Thursday, June 30, 2022 11:59 PM
  • $84,396 - $98,460/year


The Charlotte-Mecklenburg Police Department is a highly respected law enforcement agency, both in our community and nationally. Our progressive department provides exciting opportunities for law enforcement professionals to develop partnerships with our citizens in order to prevent the next crime, and to enhance the quality of life within our community always treating people with fairness and respect. The department employs nearly 2,000 sworn officers and over 500 civilians serving a jurisdiction with close to 1 million people. Our employees are men and women from diverse backgrounds interested in meeting the needs of and serving an equally diverse community.  The men and women of the CMPD are committed to providing the very best service possible and maintaining the high level of confidence this community has in us.


The mission of the Charlotte-Mecklenburg Police Department Community Assisted, Response, Engage and Support (CARES) Team is to reduce law enforcement responses to non-emergency 911 calls. The CARES program will consist of teams of behavioral health clinicians and experienced medical professionals who respond to 911 calls requiring face-to-face interventions, low-acuity pre-hospital care, and other social welfare concerns, along with proactive community encounters while in the field.  The CARES Team will initially work in a defined geography with limited hours during the pilot phase of the program.

The Program Coordinator will be responsible for overseeing the CARES program design, development, implementation, and administration. This position will oversee the work of the CARES Teams made up of a behavioral health clinician and experienced medical professional.  The CARES Program Coordinator will ensure that the stated outcomes of the CARES Program are being met. This position is currently grant-funded through the pilot phase of the program with the potential for permanent status pending pilot results. 

Major Duties and Responsibilities

•Coordinates with staff in the Community Wellness Division, program personnel, and contract vendor to create and design the CARES program.
•Oversees the reports and progress of any vendor to implement and administer the CARES program to meet the mission and goals of the Program. 
•Monitor vendor performance and provide direction on necessary corrective action.
•Serves as a liaison between the Charlotte-Mecklenburg Police Department staff responsible for coordinating and managing the 911 call system to ensure appropriate calls are routed.
•Serves as a primary resource for information related to the CARES program.
•As the CARES program launches from pilot phase and develops to possible expansion, the Program Coordinator will be responsible for any assessment toward this transition. 
•Assist with coordinating community engagement strategies during the pilot phase, with consideration toward possible future expansion.
•Coordinate among Charlotte-Mecklenburg County agencies and vendor(s) responsible for implementing CARES Program.
•Identification of training needed for new personnel and development of additional training if gaps exist within current resources. 
•Build a Core Resources Guide/Manual for CARES Team through an extensive inventory of current city resources and local programs to identify opportunities to expand upon, coordinate with, and all leverage community mental health and crisis response programming.  
•Work with partners/stakeholders to create/build/expand the current continuum of care as well as the continual assessment of care provided during the pilot phase to annotate any gaps in current services.
•Build an education program for 1st Responders on roles and functions of the new program.
•Identify and implement a comprehensive dataset to ensure goals are met.
•Performs other duties assigned.

Knowledge, Skills & Abilities

•Knowledge of contract management and oversight principles. 
•Experience developing collaborative relationships with community stakeholders and partners. 
•Experience implementing equity principles and strategies in social service, health, homelessness, and/or other social safety net programming.
•Demonstrated commitment to racial and ethnic equity, reducing racial and ethnic disparities in health and criminal legal system outcomes, and advancing community health and safety.
•Experience and knowledge of project management tool(s) and methodology.
•Ability to work cross-departmentally, work within multidisciplinary teams, oversee projects to completion, and measure results. 
•Demonstrated experience in relationship and consensus-building, and meaningfully engaging community members in decision making and planning.
•Analytical, critical thinking, and decision-making skills. 
•A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.

Computer Proficiency:
•Ability to use Microsoft Office Suite programs
Special Skills:  
•Prioritizes tasks and manages time to ensure that deadlines are met. Plans their time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished. 
•Communicates effectively and appropriately. Uses good judgment as to what to share to whom and the best way to get that accomplished. Speaks in a transparent and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point. 
•Demonstrates the ability to negotiate compromises that leave various stakeholders feeling that their interests and positions have been understood. The resulting solution is even-handed and fair to all parties. Accomplishes this through listening to differing points of view and taking each picture into account. Looks for common interests and helps parties explore and reach middle-ground solutions. 
•Manages each stage of a project to ensure that commitments are met in a manner that is timely and within budget. Clearly defines roles and responsibilities, determines necessary resources, and monitors project performance through appropriate systems and procedures. 

ADA and Other Requirements

Positions in this class typically require: grasping, talking, hearing, seeing, and repetitive motions.

Sensory Requirements:
•Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data.
•Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
•Comprehensive of written information in work related documents.
•Ability to hear, understand, and distinguish speech.

Physical Requirements:
Persons in these positions frequently lift, carry, push, and pull objects weighing up to 10 lbs. They also occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs. 

Working Conditions:
May be exposed to both indoor and outdoor atmospheric conditions. Continuously exposed to several elements such as, noise, intermittent standing, walking; and occasional pushing, carrying, or lifting. Local travel may be required. Remote work options not available.

Preferred Qualification

•Five years of experience in public health, social services, homeless and/or behavioral health operations, and program management.
Master’s Degree in Social Work, Public Health, Nursing, or other related areas of expertise from a post-secondary institution of recognized standing.

Minimum Qualifications

Education Requirements:

•Bachelor’s Degree 

Licenses/Certifications Required:

•Valid Driver's License along with a good driving record required for regular travel between sites when needed.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates may be required to pass a pre-employment drug-screening test and physical examination (if applicable). During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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