The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
This is an advanced level position responsible for ensuring timely and ongoing compliance of the Department’s programs, services, and activities with the Americans with Disabilities Act (ADA), Title II of the ADA, Section 504 of the Rehabilitation Act of 1973, Title VI of the Civil Rights Act of 1964, and other applicable federal and state regulations pertaining to accommodation and accessibility. The Right-of-Way ADA Program Manager will evaluate requests for accommodations and services, conduct regular reviews of City facilities, programs, and policies, and will lead the implementation for the City’s Public Rights-of-Way Transition Plan. This position demands a high level of independent judgement, initiative, and interpersonal tact.
Major Duties and Responsibilities
- Develops and maintains productive working relationships with City and partner agency staff, consultants, advocacy organizations, and citizens. Participates in community outreach and attends meetings of organizations representing people with disabilities.
- Plans, programs, tracks, and ensures the successful implementation of the City’s Public Rights-of-Way Transition Plan.
- Serves as the primary point of contact for the public regarding concerns and inquiries on ADA issues within the public right-of-way. Ensures appropriate processes are in place to provide for the prompt and equitable resolution of complaints and inquiries regarding disability and accommodation requests.
- Maintains a record of all disability and accommodation requests, issues, and resolutions.
- Provides technical guidance regarding ADA compliance within the public right-of-way.
- Develops, organizes, plans, and conducts ADA training for employees of CDOT as well as other agents working within the public right-of-way.
- Represents the Department on the City’s ADA Team and serves as the Departments ADA Liaison.
- Develops and implements an organized process to evaluate all programs and services that CDOT offers to ensure compliance with ADA Title II Regulations, including the proposed Public Right-of-Way Accessibility Guidelines (PROWAG).
- Performs other duties as assigned.
Knowledge, Skills & Abilities
- Ability to communicate effectively orally and in writing with a varying degree of technical/non-technical backgrounds and physical abilities.
- Knowledge of the Americans with Disabilities Act (ADA), Title II of the ADA, Section 504 of the Rehabilitation Act of 1973, Title VI of the Civil Rights Act of 1964, and other applicable federal and state regulations pertaining to accommodation and accessibility.
- Proven customer service, collaboration, problem solving, interpersonal communication, and process improvement skills.
- General knowledge of safe and effective work zone traffic control practices as it relates to pedestrian safety including those with disabilities.
- Ability to prepare, analyze, and interpret complex data.
- Ability to establish and maintain effective working relationships by being proactive and diplomatic with other city employees, outside agencies, and the general public.
- Ability to prioritize and manage multiple programs, projects, and tasks.
- Ability to learn independently.
- ADA Coordinator Training Certification
- Experience with the disabled community and advocacy organizations
- Associate’s Degree and five (5) years relevant experience.
- Bachelor's Degree and three (3) years of relevant experience
- $71,445.00 - $89,307.00/Year; Commensurate with experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for all new City of Charlotte employees.
The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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