Public Info Specialist Senior #2205-207200-02

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

• Pitching, writing, videotaping, photographing, editing, coordinating stories & videos, etc.
• Create and manage content for all social platforms.
• Serve as a senior team member providing training and guidance to peers.
• Communicating with senior level expertise in a timely manner.
• Provide information to news media on breaking stories during normal working hours.
• Prepare and disseminate information to the media, public, and other agencies in oral and written formats and social media platforms as required; coordinate the dissemination of information with departmental staff and personnel regarding media queries and strategies.
• Maintain existing media methods and procedures; participate in internal communications strategies.
• Gather information to create public relations tools such as news releases, public service announcements, and other detailed information to promote services, programs, and events; assist in scheduling cart, bulky and limb services; may compose, edit, and prepare a variety of special projects for Department management as requested.
• Attend various events, including violent crime scenes and activities; photograph and video events, activities, and/or other applicable items.
• Serve as a liaison for the department with a variety of external agencies and organizations, as well as the public and specialized groups, to communicate the mission and vision of the assigned and engage in positive interactions with the public including on social media platforms.
• Assist with actual production activities, including setting lights, props, stages, the technical direction of cameras, still photography, audio timing, digital enhancements, and editing; write scripts and coordinate with other personnel for support activities.
• Must be able to respond to the crime scene on an on-call rotation.
• All other duties as assigned. 

• Expertise in multiple social media platforms including but not limited to: YouTube, Facebook, Twitter, and Instagram
• Major course work in public relations, journalism, communications, marketing, or other related fields
• Strong organizational skills, detail-oriented, creative “outside-the-box” thinker, possess vast knowledge of social media outlets
• Extensive problem-solving skills & solutions-oriented approach
• Microsoft Office products including Word, Excel, Outlook, etc.
• Adobe Creative Cloud skills
• Excellent writing, proofreading, analytical, problem solving, verbal skills
• Excellent videography, photography, storytelling, editing skills
• Handle multiple tasks & meet deadlines while prioritizing
• Integrate PR & marketing programs supporting overall goals & objectives
• Work independently & virtually with mobility
• Learn new technology quickly
• Perform & excel within integrated / fast-paced team environment
• Work nights & weekends as necessary
• Must be able to work outside of traditional 8a-5p hours
• Ongoing on-call expectations

ADA and Other Requirements:

Positions in this class typically require: grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Remaining in a stationary position, often sitting or standing for prolonged periods
• Occasional movement throughout the workday daily to interact with staff and accomplish tasks
• Communicating both verbally and written in order to exchange information
• Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers
• Light to moderate lifting and carrying
• Lift up to 50 pounds 
• Work primarily in office environment
• Ability to operate office equipment, such as computer, copier, fax machine, and phone

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehensive written information in work-related documents.
• Ability to hear, understand, and distinguish speech.

Working Conditions:

Work is performed in an indoor office environment and outdoors with moderate exposure to atmospheric conditions; moderate exposure 

• Bachelor’s degree with related coursework.
• Policing practices & criminal justice system experience.

High school graduate or equivalent and seven years relevant experience.

Or

Associate's Degree and five years relevant experience.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.