The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
The Administrative Officer III under the direct supervision of the Administrative Officer IV performs a professional position responsible for providing high-quality advice and guidance in a wide range of labor management and employee relations matters including but not limited to employee discipline, workplace investigations, and other labor management concerns.
Major Duties and Responsibilities
- Serve as a liaision between the employer and employee to manage and address Employee Relations matters.
- Receive and effectively resolve non-complex ER complains and allegations of HR/City of Charlotte policy violations.
- Advises employees and supervisors on the interpretation of personnel policies, programs, and procedures.
- Oversee the processing and managing of data necessary for complying with the City of Charlotte Workers' Compensation and Family Medical Leave Program.
- Supervises staff within the division including prioritizing all work, interpreting policies/procedures, making hiring decisions, providing staff training and development, and taking disciplinary action if needed.
- Provide coaching and consulting to supervisors on matters concerning performance and attendance.
- Assist with investigations for allegations of harassment, discrimination, hostile work environment, and other complaints as needed.
- Partner with Employee Relations Supervisor to counsel staff on complex performance concerns, including carrying out termination procedures.
- Manage non-complex ADAAA accommodation requests and assist ER Manager on complex accommodation cases.
- Coordinates the Return to Work Program to place injured employees with restrictions on appropriate work assignments.
- Develop and deploy employee and supervisor training programs regarding various Human Resources and City/CMPD policy-related topics.
- Develop and generate standard and complex HR reports and analytics.
- Analyze data and create metrics on a continuous basis to identify HR trends and areas of improvement for ongoing department needs.
- Support the Administrative Services Manager with projects, reports, and responses to various agencies.
- Perform other duties as assigned.
Knowledge, Skills & Abilities
- Thorough understanding of NC State and Federal employment law and how to apply each to the daily operations of the Department.
- Ability to understand and advise others as to how to apply City and Departmental HR policies and procedures to daily operations.
- Ability to write and speak clearly, effectively communicating complex ideas to both individuals and large audiences.
- Exceptional written and verbal communication skills.
- Ability to develop and foster positive professional relationships across levels of the business.
- Present and/or translate data into an understandable document.
- Must possess meticulous documentation and organizational skills and strategies.
ADA and Other Requirements:
Positions in this class typically require: grasping, talking, hearing, seeing, and repetitive motions.
- Essential and marginal functions may require maintaining physical conditions necessary for sitting, standing, climbing, or walking for extended periods of time.
- Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
- Adequate vision, hearing, and speech required.
- Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.
- Ability to operate in an environment with frequent interruptions from people and/or noises, which in return could result in some level of stress, fatigue, or strain.
- Comprehensive written information in work-related documents.
- Ability to hear, understand, and distinguish speech.
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files, and phone.
Associate's Degree in Human Resources, Business Administration, Public Administration or another related field with three (3) years of relevant work experience.
Bachelor's Degree with one (1) year of relevant work experience
Any equivalent combination of training and experience tha tprovides the required knowledge and abilities.
- Five (5) years of increasing responsibility in Employee and Labor relations and other domains within the field of Human Resources.
- Advanced experience using Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Project).
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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