Senior Human Resources Specialist #2205-200500-02

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

• Subject matter expert for leaves of absence, workers’ compensation claims, and military leaves.  Facilitates and coordinates all aspects of return to work for associated leaves.      
• Train and supervise CMPD HR Division employees on specific functions.        
• Interprets and coordinates leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, Short Term Disability, etc.), and workers’ compensation laws.
• Acts as the primary point of contact for each injured employee for the duration of their workers' compensation claim.
• Acts as a liaison between injured employee and workers' compensation adjuster and follows up with injured employee as needed to ensure claim is progressing properly as needed.      
• Works closely with FMLA coordinator to ensure that all relevant completed medical documentation is submitted for timely review. Maintains employee leave information in databases and performs other tasks to ensure accuracy of files related to employee leaves of absence.      
• Produces and manages reporting metrics and analytics for all leave cases and workers' compensation cases; and presents reports as requested.        
• Facilitate periodic reviews and revisions to CMPD leave policies/procedures to ensure compliance with federal, state, and local laws and regulations related to all Leaves of Absences and Worker’s Compensation claims.     
• Prepare, analyze, and manage reports, metrics and analysis for all FMLA/LOA cases on a monthly/quarterly basis, and subsequently communicate trends to the Administrative Officer IV.       
•  Collaborates and coordinates with internal and external stakeholders to ensure effective communication and accurate processing of WC claims.      
• Assist with timely coordination of appropriate medical treatment in collaboration with carrier claim handlers and medical case managers as needed.     
• Provide supervisory duties.      
• Performs other duties as assigned.

• Strong knowledge of state and federal FMLA regulations, ADA, Worker’s Compensation, and other applicable laws.     
• Professional and personable with the ability to exercise sound judgement when dealing with sensitive and confidential matters.    
• Demonstrates accountability and thinks critically.     
• Ability to function as a lead team member and work effectively with customers.      
• Ability to prioritize effectively, think independently and problem solve to ensure all projects are completed in an effective and timely manner.    
• Excellent verbal and written communication.      
• Strong customer service skills.    
• Flexibility and adaptability in a fast-paced, constantly changing environment.     
• Strong attention to detail.
• Knowledge of Microsoft Office software applications (Word, Excel, PowerPoint, etc.) at an intermediate level of competency. 
• Working experience with PeopleSoft or other human capital management systems. 

ADA and Other Requirements: 

Positions in this class typically require:  grasping, talking, hearing, seeing and repetitive motions. 

Physical Conditions:                                                                                                                     

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Adequate vision, hearing, and speech required  

• Associate's Degree and one-year related work experience in human resources, particularly involved in Leaves Administration.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.