The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Oversees implementation of security requirements as stipulated in the Airport Security Program (ASP) and accompanying federal, state and local regulations. Develops, supervises and participates in airport security and incident response activities of the Access Control Officers (ACO) and Security Operations Officers (SOO). Supervises and participates in the work of Airport Credentialing Officers. Supervisor specific duties include organizing shift resources, preparing for and responding to minor and/or catastrophic events, assigning and routinely adjusting shift responsibilities, developing and conducting divisional training and administering comprehensive performance reviews. Also, responsible for developing, interpreting and issuing intricate verbal and written instructions. Supervisors must act decisively and exercise independent judgment within established policy, regulations and procedures in a dynamic, high paced airport environment. This position requires the ability to multitask, prioritize responsibilities, establish and maintain effective working relationships with emergency response, law enforcement, internal personnel and business partners while representing the Airport and the City of Charlotte in a professional, customer service focused manner.
• Must be able to work assigned shifts, including holidays, unscheduled overtime and report back to work during emergencies. Schedule subject to change and overtime.
• Valid driver’s license required and the ability to qualify for and maintain a City driving permit.
• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude them from employment.
Major Duties and Responsibilities
1. Supervise and participate in the work of ACO, SOO, and Airport Credentialing Officers, including: organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions.
2. Act as the primary point of contact and subject matter expert for security and other related incidents.
3. Oversee the appropriate response and complete investigation of all actual and potential security breaches.
4. Act as primary member of the Security and Parking Citation Review Committees.
5. Complete security related audits to airport infrastructure and tenants.
6. Conduct interviews, background checks and select qualified candidates, as required to fill vacant positions in a timely manner.
7. Oversees airport security related activities at gates and loading docks involving pedestrian and vehicular traffic.
8. Oversees activities of those directing pedestrian, vehicular and construction-related traffic around the public areas of the Airport.
9. Oversees security response to alarms, medical and other calls for assistance and incidents on Airport property per appropriate protocols.
10. Ensures citations issued by subordinates are compliant with departmental, local, state and federal rules, regulations, laws and security directives.
11. Provide assistance to tenants, contractors, the traveling public and Airport employees. Establish and maintain effective working relationships.
12. Act decisively and exercise independent judgment within established rules, regulations and procedures, to ensure the safety of persons and security of property. Respond calmly and effectively in emergency situations. Maintains situational awareness and takes appropriate action in response to potential hazards.
13. Liaise with other agencies, organizations and departments to enhance security posture and incident response effectiveness.
14. Communicate effectively verbally and in writing, including operating radio equipment.
15. Manage logistical requirements and other collateral assignments associated with a medium sized fast paced organizational division.
16. Maintain accurate records and produce succinct detailed reports. Review and edit submissions of subordinates.
17. Oversee the interaction of Credentialing officers with CLT customers to process various security-related background checks including fingerprinting, employee vetting and issuance of employee identification badges.
18. Oversee administration of training for employees who access secured areas and drive on the AOA. Maintain accurate records and produce reports.
Knowledge, Skills & Abilities
• Knowledge of applicable rules, laws, ordinances and security regulations, or ability to obtain such knowledge within 30 days of hire.
• Ability to effectively utilize a standard desktop computer and common software functions.
• Strong interpersonal skills and the ability to foster effective working relationships with numerous internal and external airport stakeholders.
• Skills to participate in the work and effectively supervise employees who monitor secured areas, direct traffic, complete reports and issue citations.
• Ability to evaluate and recognize changing threats and requirements and adjust limited resources as necessary while responding to situations in a calm and efficient manner.
• Ability to be clearly understood over radio communications.
• Ability to verbally communicate clearly and effectively with diverse populations.
• Ability to deal courteously and firmly with the traveling public, persons operating vehicles on airport roadways and those seeking access to secured areas.
• Ability to represent the airport in a professional, positive manner and provide exceptional customer service to the traveling public, tenants, co-workers and others.
• Ability to effectively communicate in writing, complete paperwork, edit subordinate’s work and generate reports.
Bachelor's Degree in Aviation Management/Administration, Business Administration, Public Administration, Criminal Justice or a field related to aviation plus three years of experience; or an Associate’s Degree in Aviation Management/Administration, Business Administration, Public Administration , Criminal Justice or a field related to aviation plus five year of’ experience is required, or an equivalent combination of education and relevant work/industry/military/job specific experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties. Work experience should be in the area of Airport operations or security with supervisory responsibility in at least a non-hub or small hub air carrier airport, general aviation airport or military facility; familiarity with CLT preferred. Must demonstrate strong situational awareness and be able to work in a fast paced environment.
High School Graduate or Equivalent and seven years related work experience
Associate's Degree and five years related work experience
Bachelor's Level Degree and three years related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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