The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
CATS is seeking an Office Assistant V to work in their Bus
Operations Division. The Office Assistant V is Responsible for providing
difficult and secretarial and clerical services to the head of a complex
operating division. The incumbent will work independently exercising considerable
initiatives, independent judgment, and discretion in performing office and
administrative duties and keeping abreast of division policies, rules, and
Major Duties and Responsibilities
- Serve as the point of contact among General Management staff,
employees, and external clients regarding the administration of CATS BOD General
Manager and staff.
- Researches, prioritizes, and
follows up on incoming issues and concerns addressed to General Manager
and staff, including those of a sensitive or confidential nature.
- Provides a bridge for smooth
communication between the General Manager’s office and internal and
external departments; demonstrating leadership to maintain credibility, trust,
and support with operations and maintenance staff.
- Successfully and independently completes
critical aspects of deliverables with a hands-on approach, including
drafting acknowledgement and correspondence letters, in-personal
interaction and other tasks that facilitate the General Manager’s ability
to effectively lead the company.
- Prioritizes conflicting needs;
handle matters expeditiously, proactively and follows through on projects
to successful completion.
- Field incoming calls, schedule conference calls and
meetings, make travel arrangements for staff, plan, and coordinate special
- Promptly respond
to customer inquiries and in-person visits in a professional and friendly
drafts, and tracks action items, meeting minutes, and agendas from weekly
- Types and edits
a variety of letters, memoranda, reports, and minutes, working from rough
drafts, verbal instructions or established procedures accurately types and
processes materials and forms and other documents which can be of a
- Proofreads work
to ensure accuracy, grammatical correctness, and appropriate formatting
- Establish and maintain
accurate and detailed records for division filing system(s)
purchase requisitions and tracks order status, process reimbursement and
mail, copying, scanning, and faxing, and operates other office equipment
- Provide general
information on department policies and procedures
- supervise other
clerical employees performing standard office duties
day-one employee orientation as requested
new employees to City and departmental policies and procedures as requested
monthly reconciliation report showing expenditures
Departmental budget by ensuring, but not limited to, correct line items
being expensed for Accounts Payable
related duties as required
Knowledge, Skills & Abilities
to correctly handle confidential documents, information, data, and records
with discretion, be adaptable to various competing demands and demonstrate
the highest level of customer/client service and response.
written and oral communication skills, pleasant mannerisms
independently, and as a team
- Ability to keep
complex records, to assemble and organize complex data, and to prepare
reports from such records
- Ability to make
computations and tabulations with speed and accuracy
- Capability and
willingness to learn new tasks and to provide support to staff members
excellent organizational and time management skills and the ability to
prioritize multiple tasks/assignments seamlessly with special attention to
possess strong computer skills (Office 365, Teams, Word, Excel, Outlook,
and PowerPoint) and other customized transit programs required
knowledge of the principles and methods of office management and other
modern office procedures, systems, and equipment
have a proactive approach to problem-solving with strong decision-making
to handle mail, copy, fax, and operate other office equipment
of Charlotte streets
degree in Administrative Assistance, Business Administration, Secretarial Science,
or related field
and planning experience
or more years of executive-level administrative support
School diploma/GED with three (3) years of relevant work experience
degree with one year of relevant work experience; or an equivalent
combination of education and relevant experience that provides the
necessary knowledge, skills and abilities to successfully perform the
essential job duties
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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