Application Development Support Supervisor #2204-373400-01

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

This position supports the Information & Technology-Public Safety team, responsible for maintaining, implementing, and managing technology and staff.  

The Application Development Support Supervisor will manage and direct all personnel, technology and process-related aspects of specific Charlotte Police and Fire programs ranging from camera infrastructure, license plate reader systems, digital evidence, video wall, PC, Phone, and iPad support, and other hardware-related programs.  The position is responsible for managing a team of Application Administrators, Technology Support Specialists, and Network Engineers coordinating CMPD & CFD technology projects and representing Public Safety as a team leader/member on various department-wide project teams as appropriate to ensure operational goals are accomplished.  This is accomplished by assisting in the planning and design of network and application infrastructures in conjunction with other IT resources; serving as a point of contact for escalations in technical support; resolving incidents and service requests at a Tier 3 level; ensuring compliance with government regulations; and demonstrating strong troubleshooting and documentation skills.  Project Management duties include but are not limited to review of project proposals to determine goals, time frame, funding needs, and procedures for accomplishing project; development of documentation for scope, requirements and design of project; and working with assigned Project Managers to manage task assignment and completion.

• Supervises the work of I&T staff who support both CMPD (Police) and CFD (Fire.)  This includes prioritizing, assigning, and reviewing work as well as guiding and conducting performance evaluations of staff.  
• Manages and prioritizes technical activities such as new software and hardware implementations, and design and uplifts of technology for officers, support staff, and the community
• Recognizes and manages the lifecycle of technology from purchase to maintenance, to refreshes.  This includes system evaluations and recommendations.
• Acts as Subject Matter Expert and primary contact for system users for functional and technical support of applications and technology systems.  This includes working with vendor to maintain contractual service levels and 
• Performs program management by overseeing the development and application lifecycle for applications, hardware, and systems.  
• Coordinates with application vendors to maintain service levels contractually agreed upon and oversee contracted work.  
• Participates in procurement activities to include the creation of specifications, documents, reviewing proposals, and recommending solutions
• Position is subject to callback 24/7 for operational support.
• Acts as Liaison with other City I&T resources to mandate/coordinate system outages and work pertaining to assigned CMPD & CFD technology systems by completing the following tasks: 
• Create and submit service requests for infrastructure related requests
• Review and approve proposed solutions
• Coordinate between IT staff to scope, design, implement and maintain CMPD & CFD technology solutions.  
• Enforce IT policies and procedures related to technology systems and operational requirements.

• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Seven (7) or more years of experience in system implementations
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities necessary to perform the essential job functions.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Please note that all job offers are contingent upon an applicant successfully passing a new hire background check, drug screening, and proof of COVID-19 vaccination. If an applicant does not pass the background screening or vaccination requirement, the offer will be rescinded.

The City of Charlotte is an Equal Opportunity Employer.

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Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.