Kennel Supervisor #2204-331300-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

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The Kennel Supervisor at Animal Care & Control is a working supervisor position and will direct, plan, coordinate and perform a variety of duties concerned with animal husbandry and facility maintenance in support of the Shelter Manager to assure basic animal husbandry needs are met and to promote greater efficiency by assuming technical and administrative work and managing details. This position will supervise a team of kennel attendants.

• Lead a team of 9 kennel attendants in their performance of a variety of animal husbandry duties that facilitate the work of the shelter
• Serves as backup supervision for animal health technicians
• Implement and follow protocols set forth by the Shelter Manager/Shelter Veterinarian related to animal feeding, cleaning, and enrichment
• Serve as the division's liaison to building maintenance and facilities staff
• Knowledge regarding related federal and state animal welfare laws
• Ensure that the Kennel Attendant Team is in compliance with division policies and procedures
• Spot checks cleaning and feeding for completeness and accuracy
• Liaise with other supervisors to ensure all staff are assisting in creating a clean and safe environment for animals in AC&C's care
• Develop and oversee completion of daily and weekly staff task checklists
• Monitor staff periodically throughout the day, encourage productivity, discourage behaviors that may be detrimental to the positive atmosphere of the work environment
• Monitor compliance to job descriptions and job expectations
• Ensure adherence to policies and procedures in accordance with Kennel Attendant handbook
• Review Kennel Attendant applications, screen applicants, check references and narrow the applicant choices before forwarding recommended applicants to Shelter Manager
• Respond to all job-related requests within 24 hours or on your next duty day
• Make recommendations to the Shelter Manager concerning personnel matters
• Direct on-the-job training for new hires
• Discuss disciplinary actions needed with the Shelter Manager and assist with follow through
• Resolve informal employee complaints
• Provide a general explanation of the nature and basis for shelter personnel policies and procedures
• Maintain effective employee-management communication
• Create and maintain staff schedule according to shelter needs. A basic schedule should be available for a 12 month period at any given time
• Maintain attendance records including all call-ins, late, early out, and absences (unexcused and excused)
• With the approval of the chain of command, make decisions regarding time off requests, balancing needs of the shelter and employees
• Communicate issues to the Shelter Manager
• Plan, schedule, conduct Kennel Attendant team meetings and maintain meeting minutes
• Act as a liaison between Shelter Manager and team mebers
• Handle performance evaluations for all Kennel Attendant team members in conjunction with Shelter Manager to include introductory, annual and performance counseling as needs arise individually
• Intervene/oversee personnel issues and assist with conflict resolution
• Serve as the division's liaison with temporary staffing agencies, including managing time reporting for all division temp staff weekly
• Monitor, evaluate, and respond to client communications when necessary
• Assume responsibility for compiling an inventory order list, logging inventory in and other duties as assigned
• Monitor food, litter, and cleaning supplies and place order requests with Admin Team as necessary
• Perform other duties as required

• Considerable knowledge of the housing and feeding requirements for a variety of animals and knowledge of the practices, procedures and equipment used in animal care and control
• Knowledge of the basic principles and methods of supervision and management
• Considerable knowledge of the safety practices and occupational hazards of the assigned work, especially the ability to handle animals safely and humanely
• Ability to establish and maintain effective working relationships with subordinates, other city employees, and the general public
• Ability to communicate effectively both orally and in writing
• Possess basic computer skills
• Ability to prepare and maintain monthly reports
• Ability to inventory supplies
• Ability to work independently when managing citizen complaints and knowledge when to forward to Shelter Manager

• Associate’s Degree with major course work in animal husbandry, management, or similar field
• Five years’ experience
• Experience working in environments such as boarding and animal control facilities or veterinary clinics

• High School Graduate or equivalent
• Three years' experience
• Valid North Carolina or South Carolina Driver's License

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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