Police Records Technician #2204-318000-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

• Compile, type, record and file a wide variety of police records, reports and materials including memoranda, letters, reports, complaints, declarations, booking information, restraining orders, fingerprint cards, warrants, citations, and crime and traffic reports
• Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
• Screen calls, assess the nature and urgency and route to appropriate staff
• Gather information to be filed from departments, employees, or the public
• Find, retrieve, and make copies of information from files in response to requests and deliver information to authorized users
• Track materials removed from files to ensure that borrowed files are returned
• Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information
• Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements
• Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition
• Retrieve documents stored in archive, microfilm or microfiche and place them in viewers for reading
• Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official
• Performs other duties as assigned

• Ability to communicate effectively, orally and in writing
• Ability to establish effective working relationships with other employees and members of the public
• Administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Laws, legal codes, court procedures, precedents, government regulations, executive orders, and agency rules
• Maintain confidentiality of records information
• Adapt to changing technologies and learn functionality of new equipment and systems
• Ability to effectively maintain accurate record keeping and process the work of a major police records and clerical support operation
• Ability to handle increased public face-to-face interaction including the media, lawyers, and other law enforcement agencies
• Ability to adapt to changing technologies and learn functionality of new equipment and systems
• Ability to accurately enter police reports and other legal information into the computer

• Type 35+ wpm.
• Two (2) plus years of experience as a computer end-user.
• Skilled in specialized computer systems (i.e. databases, reporting).
• Two (2) plus years of customer service delivery
• Bi-lingual
• One (1) year of relevant work experience (call center, customer service, administrative assistant).

High School Graduate or Equivalent

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for all new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.