The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
This is moderately complex work in receiving and
transmitting telephone and radio emergency class for fire and emergency medical
incidents and coordinating response with other City/County emergency service
and/or non –emergency organizations.
A Telecommunicator receives incoming routine and emergency
calls, dispatches, and maintains contact with all operational units. Work
involves detailed record keeping, data entry, and acute listening skills.
Responsibilities include frequent public contact requiring tact, firmness, and
decisiveness, the ability to obtain important information from callers who are
under extreme stress, and the skill to choose the appropriate course of action.
Work is performed in conjunction with departmental policy as well as state, federal,
and FCC regulations.
Process emergency and non-emergency calls from the public,
dispatch appropriate Charlotte Fire Department apparatus, and monitor and
respond to emergency and non-emergency radio traffic. Work involves monitoring
multiple calls with different agencies, apparatus, and personnel.
Candidates MUST be able to work a flexible, rotating
schedule including night shift, weekends, and holidays. The current Communications
schedule is a rotation between the day shift (6:45 am to 3:00 pm) and the
evening shift (2:45 pm to 11:00 pm) or a consistent night shift (10:45 pm to
7:00 am). Schedules may be modified, and overtime work is required.
All newly hired Fire Telecommunicators will go through a
training program of approximately 20 weeks. This includes 6 weeks at the Fire Training
Academy and approximately 14 weeks of on the job training in the Emergency
Communications Center (ECC). Telecommunicator recruits must meet all standards
established by the department, including but not limited to:
· Successful completion of all academic portions of recruit training
· Certification as an APCO Public Safety Telecommunicator
· Certification as an APCO Fire Service Telecommunicator
· Adherence to all standards, rules, guidelines, and requirements as established by department General Orders and by Training Staff expectations
Additionally, Fire Telecommunicators must have the:
1. Knowledge of
the operations of an electronic radio and telecommunications system and related
Federal Communications Commission regulations.
2. Ability to
assess people and situations, to apply sound judgment, to remain calm under
stressful conditions and to elicit sufficient and essential information for
dispatching and assisting field personnel in a timely and efficient manner.
3. Ability to work simultaneously on different calls with
different agencies and staff.
4. Ability to speak clearly and distinctly.
5. Ability to maintain accurate and complete work activity
records and files.
6. Knowledge of the Charlotte area road system and
geography.
7. Ability to work in a team setting
8. Ability to
obtain and maintain minimum training standards and certifications. This includes
an initial training period and continuing education.
Eligibility Requirements:
The Charlotte Fire Department
requires its Fire Telecommunicators to have a valid driver's license in their
current state of residence as a condition of employment. All applicants must
have valid driver's license listing current residence to be considered for the Fire
Telecommunicator position
Automatic Disqualifiers Include, but are not Limited to:
The City
of Charlotte now requires proof of COVID-19 vaccination as a condition of
employment for any new City of Charlotte employees. The City is an Equal Opportunity
Employer and, as such, will consider reasonable accommodation as required by
law. Proof of vaccination is NOT required until a candidate receives and
accepts a Conditional Offer of employment, at which time the candidate will be
advised that proof must be submitted to CFD HR prior to the first date of
employment.
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.