Community Relations Specialist #2204-269200-02

Community Relations Committee

Date Opened

Monday, April 18, 2022 3:30 PM

Close Date

Thursday, April 21, 2022 5:00 PM

Section

Community Relations Committee

Salary

$55,980 - $69,974

Employment Type

Full Time

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Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

The City of Charlotte’s Community Relations Department is seeking a Community Relations Specialist who will assist in developing and fostering relationships with State agencies to provide mediation services for Medicaid Appeals for the City of Charlotte. This position is full time temporary dependent on funding.

Major Duties and Responsibilities

• Provide complex professional service to individuals and groups, staff support for subcommittee activities of the Community Relations Committee

• Resolve citizen complaints of inadequate services or unfair treatment by public agencies and private businesses.

• Assist the City’s ADA coordinator with education and outreach.

• Demonstrates computer proficiency relative to all assigned responsibilities.

• Responsible for case management

• Responsible for scheduling mediation sessions

• Responsible for preparing and filing case files

• Perform other duties as needed

Knowledge, Skills & Abilities

• Knowledge of community needs and human service resources.

• Knowledge of individual and group behavior and of effective ways of working with people.

• Knowledge of personal computers and software applications.

• Skill in presentations and public speaking.

• Ability to gather, assemble, and analyze facts and prepare reports.

• Ability to analyze, investigate and conciliate complaints of individuals or groups

• Ability to devise solutions to problems.

• Ability to exercise initiative and creativity.

• Ability to communicate effectively orally and in writing.

• Ability to handle multiple large projects simultaneously.

• Ability to identify problems, evaluate alternatives, and implement effective solutions.

• Ability to maintain effective working relationships within and outside the City.

• Ability to establish goals and objectives, to devise solutions to program administrative problems.

Preferred Qualification

• Experience in mediation

• Proficient bi-lingual skills

Minimum Qualifications

Graduation from a four-year college or university with major course work in social work, sociology, or a related field, or equivalent combination of experience and training in the knowledge, skills and abilities required.

Salary

$55,980 - $69,974

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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