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Management Analyst Senior #2204-202710-01

Date Opened
Monday, May 02, 2022 3:00 PM
Close Date
Thursday, May 19, 2022 10:06 AM
  • $68,043 - $76,549


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Management Analyst Senior position is responsible for performing a wide variety of analytical support duties related to human resources, organizational analysis and development. This position analyzes systems, procedures and operations; designs and implements improved systems, procedures and methods; and performs a variety of analytical and administrative tasks

Major Duties and Responsibilities

  • Compiles, analyzes and review data relevant to HR Division function
  • Makes recommendations for trends, processes improvements, efficiency or policy alignment
  • Maintains reports on areas such as absenteeism, personnel transaction processing, retirement projections, overtime, leave of absence or other related employee concerns; and interfaces report information with payroll
  • Develops and administers various human resources plans and procedures for all divisional personnel
  • Provides training for sworn and civilian employees on topic related to work assigned
  • Conducts meetings with staff to outline program goals and objectives
  • Facilitates implementation of new systems or procedures through employee involvement in the change process
  • Identifies opportunities for improving service delivery methods and procedures; perform quality assurance and quality improvement reviews of HR Division procedures and work processes
  • Interprets, analyzes and makes recommendations from data
  • Incorporation of an Emotional Intelligence training program for supervisors and providing research curriculum, develop training courses, advertise, and execute courses
  • Conducts exit interviews with new recruits by phone or face to face as requested
  • Determines retention strategies to increase employee morale/satisfaction
  • Analyzes and develop a new reward structure/process to increase employee performance
  • Compose and provide retirement projection, vacancy, staffing, OT, merit compensation and other reports and analyze as requested.
  • Responds to questions and concerns related to assigned human resource activities
  • Performs other duties as assigned

Knowledge, Skills & Abilities

  • Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and/or coordination of people and resources
  • Knowledge in HR principles and the ability to analyze and apply this knowledge
  • Work with large amounts of data: facts, figures, and numbers
  • Analyze data to find conclusions and to create reports, databases and spreadsheets
  • Organization and time management
  • Methods and techniques of providing training services in assigned program area
  • Use critical thinking skills to look at the numbers, trends, and data and come to new conclusions based on the finding
  • Problem solve effectively and efficiently
  • Communicate clearly and concisely in written and verbal communication
  • Recommend and implement goals and objectives for providing services in assigned program are
  • Interpret and explain City and Departmental policies and procedures
  • Prepare clear and concise administrative reports
  • Establish and maintain effective working relationships internally and externally
  • Analyze and coordinate efforts with multiple entities
  • Learn quickly and adapt to changing organizational priorities

ADA and Other Requirements

Positions in this class typically require: fingering, grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

  • Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
  • Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
  • Adequate vision, hearing, and speech required

Sensory Requirements:

  • Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
  • Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
  • Comprehensive of written information in work related documents
  • Ability to hear, understand, and distinguish speech


Working Conditions:
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone. 


Minimum Qualifications

Bachelor's Degree and three years related work experience


Master's Degree and one year related work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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