Transit Operations Training Supervisor #2203-288000-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

This position is responsible for technical training of a difficult nature. Employee is responsible for the development, implementation and presentation of required Technical Training courses. Employee instructs in both the classroom and hands-on situations, and evaluates student process throughout the training program. Employee has considerable latitude for independent judgment and action within established guidelines.

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• Develops and implements a comprehensive Technical Training Program for new and advanced skill level Maintenance of Way employees. Conducts classroom and practical training for new hire, veteran, and supervisory level personnel. Instructs and demonstrates utilizing applicable technical data, tools, precision measuring/special equipment, test instrumentation and correct operating procedures.
• Develops and prepares training courses and lesson plans, ensuring periodic updates are included.
• Evaluates student performance, certifies that employees have successfully completed required training programs, and are qualified to operate specific equipment and perform specified duties.
• Consults with MOW supervisors to determine effectiveness of training and compliance with prescribed maintenance procedures. Makes appropriate recommendations for training program additions and deletions.
• Consults with Managers, engineers, and contractors to identify outside training courses, aids, and other resources needed for the training program. Collaborates with other departments in the preparation of training manuals as needed.
• Maintains current knowledge of training processes, safety principles and regulations, standard operating procedures, signals, tracks, substation and catenary systems.
• Supervises trainees while they are under the control of the Training Branch. This includes ensuring compliance with CATS directives, standard operating procedures, safety and operating rules, time accountability, and complaint resolution. May recommend trainees for commendations or disciplinary action as appropriate.
• Supervises all functions and activities of the MOW Department trainees during on and off-peak shifts.
• Provides supervisory oversight of trainees, apprentices and new employees, makes assignments of work and other related instructions, conducts job briefings, performs special inspections, provides general supervision, conducts field audits of the work crews and assignments, and recommends corrective action as needed. The majority of the instructor-supervisor’s time will be spent in the field directly supervising and providing management oversight governing the overall operation of trainees from Signals, Track, and Traction Power.
• Plans, organizes, and teaches classes for maintenance personnel on the safe and proper handling of high voltage;
• Assists in other training programs where overlap or intersection occurs.
• Performs other related duties as required.

• Work odd and unusual hours as assigned;
• Provide effective training to MOW personnel in light rail maintenance practices, theory and skill, incorporating new methods, technology, and approaches as appropriate;
• Plan, schedule, prioritize, and organize the work for optimal effectiveness and efficiency of production while meeting established standards and deadlines;
• Develop clear, concise and effective curricula, schedules, course materials, audio/visual aids, administrative, and technical procedures;
• Stay current on and master new technologies and methods;
• Make effective presentations;
• Provide effective hands-on training in a high voltage work environment;
• Prepare and administer effective written, oral, and practical tests;
• Inspect and report on the quality of maintenance work;
• Prepare correspondence, reports, and analyze data with recommendations;
• Work independently with limited supervision;
• Establish and maintain a productive and motivational training environment in and out of the classroom, and cooperative and effective working relationships with those contacted in the course of work.

A minimum of eight (8) years of experience in Track, Signals (Interlocking, Grade Crossings, Audio Frequency Train Detection), Overhead Propulsion Power Distribution, Substation and Electrical Generation Distribution

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

Please be aware that effective October 1, 2021 the City of Charlotte and Charlotte Area Transit System requires proof of COVID-19 vaccination as a condition of employment. We are an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.