The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
The Rail Supervisor with minimal supervision is responsible for ensuring safe and efficient rail operations by proactively supervising and training train operators. Duties include instructing rail operators on policies and procedures, conducting trip evaluations, administering corrective action as needed, completing employee safety compliance checks, operator proficiency ride checks, mentoring and motivating employees to meet or exceed Rail Division standards. Rail Supervisor will monitor vehicle operations to include on-time performance, will conduct operator fitness for duty checks, and will investigate, Light Rail Vehicle (LRV), passenger and employee accidents/incidents. Rail Supervisor must be able to communicate in a clear and concise manner and be able to complete detailed written accident and incident reports. Rail supervisor is responsible for monitoring and reporting any potential safety or customer service issue at all appropriate rail facilities, including but not limited to, signals, railways, station platforms, structures, and equipment. Independent judgment is required in solving problems related to the safe and efficient operations and during potential emergencies on the mainline and at station platforms. Rail supervisor will be called upon to operate light rail vehicles and to provide support in other areas of CATS during emergencies and special events. Rail supervisor may be required to work on various shifts to include evenings, weekends, and holidays and required to periodically work beyond forty hours per week. This position reports to the Rail Transportation Manager Operations Division.
Major Duties and Responsibilities
- Supervises Train Operators assigned to light rail vehicle operation; supervises the movement of trains in the rail yards and on the mainline.
- Monitors the operation of vehicles and performs troubleshooting techniques to determine the nature of rail vehicle defects; reports problems to proper authority for resolution.
- Observes arriving and departing rail vehicles for on time performance, proper display of visual signage, exterior and interior vehicle defects; corrects minor problems; reports defects, delays or violations of operating rules and procedures.
- Responds to emergency conditions on mainline, station platforms and to all rail facilities as required.
- Operates rail-switches and other systems as required.
- Provides roving supervision and inspection of the rail and streetcar line systems, station platforms, station structures, and equipment. Report abnormal conditions affecting mainline service. Completes station inspection forms.
- Performs periodic checks of Train Operator’s knowledge of operating and safety rules and procedures; assists in the training of Train Operators and Supervisor staff in operating rules and vehicle operation. Conducts operator fitness for duty checks, ride checks and safety audits.
- Maintains a working knowledge of passenger vehicle, rail yard, mainline, stations, terminal and Rail Dispatch operations.
- Investigates passenger, employee or rail vehicle accidents, reporting information to the Rail Operations Control Center, prepares detailed reports concerning accidents and makes recommendations for improvements.
- Investigates complaints, takes correction actions, and provides feedback to the customer.
- Prepare disciplinary actions and commendations, evaluates operator’s daily performance and provides Rail Dispatch with input and detailed information on operators for preparation of performance evaluations.
- Provides operators with periodic performance feedback, conducts safety conversations and operator spot checks.
- Reports system status and provides updates to ROCC communicating via two-way radio.
- Operate supervisor motor vehicles in a safe and efficient manner.
- Assume the role of on-scene commander during Rail/Streetcar emergencies.
- Complies with and enforces all applicable safety regulations and policies set forth by the City of Charlotte, CATS, OSHA, FTA, FRA, and NCDOT.
- All other job-related duties as assigned.
Knowledge, Skills & Abilities
- Considerable knowledge of light rail transit operations.
- Thorough knowledge of the operating rules, regulations, procedures, and safety practices applicable to rail operation.
- Knowledge of emergency procedures applicable to rail/light rail operations activities.
- Knowledge of the operating characteristics of rail light rail vehicles and equipment utilized at station platforms and structures.
- Knowledge of supervisory principles and practices.
- Knowledge of emergency situations and applicable procedures in a rail transportation system.
- Ability to supervise subordinates in a manner conducive to full performance and high morale.
- Ability to coach, mentor, and motivate subordinates to achieved desired results.
- Ability to enforce established rules and procedures concerning the safe and efficient operation of rail vehicles.
- Ability to react promptly and remain calm and organized under emergency conditions.
- Ability to detect and troubleshoot malfunctions in light rail vehicles, railways, signals, and equipment associated with station platforms and structures.
- Ability to investigate and document passenger, employee or rail vehicle accidents.
- Ability to communicate in English clearly and concisely, verbally and in writing.
- Ability to exercise good judgment, evaluate facts and effectively document actions taken.
- Ability to rapidly respond to and mitigate rail service disruptions with minimal inconvenience to passengers.
- Follow oral and written instructions with minimal supervision.
- PC skills including all Microsoft Office programs.
- Bachelor’s degree in transportation is highly desirable.
- Five -years’ experience in the field of rail or public transportation and at least three years’ experience as a lead-worker or supervisor is highly desirable.
- Graduation from a two-year college or university with major course work in Transportation, Business Management, Urban Planning, Public Administration or Business Administration or a field related to department’s operation or a high school diploma with five years’ experience.
- Must have a current DOT Card, and a valid CDL driver’s license with a good driving record (less than 6-points) from any State and the ability to attain a North Carolina driver’s license within the timelines outlined by the State of North Carolina.
- Candidates must pass a written test to demonstrate knowledge in regard to areas listed under responsibilities in order to be considered for oral portion of interview process.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
This position is considered a security and Safety Sensitive position and will be subject to random drug testing and alcohol testing under FTA guidelines as well as all procedures and guidelines in alignment with the City of Charlotte and CATS Drug and Alcohol Policies.
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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