City of Charlotte Home

Office Assistant V #2203-000500-01

CLT Development Center

Date Opened
Thursday, March 17, 2022 8:00 AM
Close Date
Thursday, March 31, 2022 8:00 PM
Section
Planning Design & Development
Salary
  • $39,382 to $49,555 commensurate with level of experience
Employment Type
  • Full Time
Go Back View Benefits

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

This CLT Development Center position is in the Land Development Division of the City of Charlotte’s Planning, Design and Development Department. This administrative position focuses on customer service functions to support the CLT Development Center and staff at Suttle Avenue.  This position serves as the face of the Center by providing internal and external customers with direction and guidance. The Center, located in the Charlotte Mecklenburg Government Center, is where land development permitting staff from 5 city departments are co-located to foster collaboration and enhance the customer experience. Candidates will be a part of a team, can expect a fast-paced environment and should excel in communication skills.

Major Duties and Responsibilities

  • Direct incoming telephone calls to maintain internal and external customer communication
  • Direct questions regarding regulations and policies to staff to ensure that the proper information is being communicated to the public  
  • Schedule all pre-submittal and urban conceptual meeting with customers and staff
  • Manage staff contact information list for the CLT Development Center
  • Process and investigate to conclusion all Emerald customer service requests
  • Coordinate front-desk activities, including the distribution of correspondence
  • Manage the offsite storage process including maintaining the database with the incorporation of new records and the handling of staff request for records to be sent to the CLT Development Center
  • Offer administrative support across all agencies in the CLT Development Center and Suttle Avenue.
  • Maintain office security by following safety procedures and controlling access via the reception desk. 

Knowledge, Skills & Abilities

  • Strong customer service skills 
  • Ability to establish effective working relationships with the public and staff
  • Ability to communicate effectively orally and in writing
  • Ability to carry out assignments based upon brief and general instructions
  • Proficiency in technology applicable to work required of position
  • Ability to prioritize and carry out multiple tasks 
  • Ability to manage responsibilities with limited supervision

Preferred Qualification

  • Basic knowledge of development / permitting / construction process 
  • Associate degree
  • One or more years of relevant work experience

Minimum Qualifications

High School Graduate or Equivalent and three years relevant work experience

OR

Associate's Degree and one year relevant work experience

OR

Bachelor's Level Degree

 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for all new City of Charlotte employees. 

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

If you have technical issues submitting your application, click here.