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Transportation Planner II #2202-232800-03

Senior Scheduler

Date Opened
Tuesday, August 30, 2022 12:30 PM
Close Date
Friday, September 30, 2022 11:59 PM
Charlotte Area Transit
  • $69,404 - $78,079/year


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Charlotte Area Transit System is seeking a Senior Scheduler to help design efficient and convenient transit service for the Charlotte region. The Senior Scheduler reports to the Manager of Scheduling and is part of a dynamic and collaborative team within the Planning Division for the Charlotte Area Transit System. This position is responsible for developing schedules for all bus and rail service changes, as well as special events. The Senior Scheduler designs service schedules in coordination with service planners, operations personnel, and other key stakeholders. 

Major Duties and Responsibilities

  • Performs advanced level analytical work in evaluating, planning, developing, preparing, and costing fixed route schedules for bus and rail services
  • Uses Hastus scheduling software to define routes and trips, assign bus stops, and develop blocks, run cuts and rosters in accordance with service standards and collective bargaining agreement
  • Develops vehicle and operator schedules based on fleet constraints, manpower requirements, and other operational considerations
  • Facilitates the bidding process for operators to select work assignments
  • Seeks and responds to feedback from operators, operations supervisors, and customers to inform improvements to the schedules
  • Assists with service analysis related to on time performance, service efficiency, and passenger utilization
  • Responsible for evaluating data and making adjustments to improve efficiency of schedules; uses available technology such as Automatic Vehicle Location (AVL) and Automatic Passenger Counters (APCs) to monitor schedule adherence, ridership, and other service metrics
  • Prepares evaluations of proposed schedule changes, providing assessment of impacts of proposals, including manpower projections and fleet impacts
  • Coordinates, verifies, and distributes scheduling documents and reports, and reviews draft public schedules for errors prior to final publication
  • Responsible for reporting scheduling and operational data for the annual National Transit Database submission and other stakeholders
  • Manages staff responsible for conducting passenger checks and verifications of ridership information
  • As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

Knowledge, Skills & Abilities

  • Strong critical thinking and strategic analytical skills
  • General experience with transit scheduling process and concepts
  • Experience utilizing Hastus or related transit scheduling software
  • Proven ability to learn and master highly sophisticated software programs
  • Excellent attention to detail and understanding of data quality control
  • Ability to establish and maintain effective working relationships with all levels of staff, customers, and business partners
  • Excellent arithmetic and computational skills to process, calculate and convey schedule requirements in numeric formats
  • Ability to complete work assignments with minimum supervision
  • Ability to communicate effectively both, written and verbal
  • Sound technical and computer skills, proficiency in Microsoft Office software, and advanced utilization of Microsoft Excel or other analysis tools is preferred

Preferred Qualification

Transportation planning experience and knowledge of transit planning best practices preferred.

Minimum Qualifications

Four-year degree with a BA/BS in geography, engineering, urban planning or related field or an equivalent combination of background, experience and skills necessary to perform the essential duties of the position. Minimum of three years experience in transit scheduling.  

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

As of October 1, 2021, The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.  The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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