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Citywide Records Program Manager #2202-200900-01

Date Opened
Monday, May 09, 2022 8:00 AM
Close Date
Monday, May 23, 2022 8:00 PM
Clerk's Office
  • $76,549-$89,306 Commensurate with Experience
Employment Type
  • Full Time


The City Clerk's Office provides services that connect citizens to their government and maintains a recorded history of government actions. These services include Mayor and Council assistance, records management and research, boards and commissions administration, and customer service to both internal and external customers.


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The City of Charlotte, North Carolina, City Clerk’s Office is seeking a Records Program Manager who has knowledge and experience in records and information management, program development and improvement. The ideal candidate will have knowledge of relevant public records laws and best practices, be an analytical thinker who is a self-starter capable of working to lead cross-departmental teams and able to effectively manage changing priorities. The successful candidate must have knowledge and experience in working with technology solutions used in records management and retrieval, while having excellent leadership, communication, coaching and team building skills with a strong customer-service orientation.

Major Duties and Responsibilities

  • Oversee the continued development, administration and implementation of the citywide public records request program including:
  • Managing the citywide records request process, which includes tracking and recording public records requests, and working directly with requestors to facilitate their request
  • Coordinating with the appropriate departmental liaisons, city management and communications staff, to ensure fulfillment of records requests
  • Consistently seeking ways to improve efficiency, transparency, and responsiveness by analyzing data and process
  • Uploading responsive public records request materials onto the City’s Open Data Portal
  • Oversee the continued development, administration, and implementation of the citywide records management program including:
  • Supervising and advising the Public Records Specialist
  • Identifying areas of need in order of priority to maintain and improve the preservation, storage, retention, and disposition of records as specified by Federal, State and Municipal regulations
  • Working with departmental liaisons and their records management teams to provide hands on coaching, training, and guidance in the area of records management
  • Seeking opportunities for organization-wide efficiencies through the use of current technology options
  • Moving the organization forward from policy to process, working closely with upper management on scope and direction and throughout various levels of the organization on aspects of the program
  • Creating a standard of consistency across all departments in records management practices
  • Planning, budgeting, and managing the citywide program Knowledge, Skills, and Abilities:
  • Excellent leadership, communication, coaching and team building skills, and a strong customer- service orientation
  • Knowledge and experience in records and information management, program development and improvement
  • Knowledge and experience in working with technology solutions used in records management and retrieval
  •  Knowledge of relevant public records laws and best practices (Certified Records Manager through ARMA or NAGARA preferred)
  • Knowledge and experience in program management
  • Analytical thinker
  • Ability to lead cross-departmental teams
  • Ability to inspire employees to engage in new subject matter
  • Demonstrated ability to work independently, take initiative, and manage changing priorities Minimum Qualifications:

Preferred Qualification

Graduation from an accredited four-year college or university with major course work in a field related to history, political science, library science, information science or other related field.

Minimum Qualifications

High School Graduate or Equivalent and seven years related work experience


Associate's Degree and five years related work experience


Bachelor's Degree and three years related work experience


Master's Degree and one year related work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Please note that all job offers are contingent upon an applicant successfully passing a new hire background check, drug screening, and proof of COVID-19 vaccination. If an applicant does not pass the background screening or vaccination requirement, the offer will be rescinded.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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