Knowledge of:
• Supervisory principles, practices and techniques.
• Basic knowledge of the social construct of race.
• Demonstrated experience and knowledge of inclusive outreach and engagement best practices.
• Techniques and methods for organizing, prioritizing, assigning and monitoring work.
• Practices and methods of coaching and leading the work of others.
• Principles and practices of program administration and management.
• Principles and applications of critical thinking and analysis.
• Principles and methods of qualitative and quantitative research.
• Best practices, trends and emerging technologies.
• Project management principles.
• Principles and practices of effective oral presentations.
• Principles and practices of conflict resolution.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.
Skill In:
• Supervising and evaluating staff performance.
• Strong written and oral communication skills.
• Ability to engage and facilitate conversations on race, behavior change and reconciliation.
• Proficiency in Microsoft Office 365 suite of tools and/or ability to embrace emerging tools to manage and deliver work priorities.
• Strong interpersonal skills including the ability to interact, coordinate, influence, and negotiate across all levels of an organization, and across a range of partner entities.
• Ability to put relationships first in working to build community and trust.
• Training and coaching staff.
• Managing a project or program.
• Overseeing the implementation and adherence to quality assurance and standards.
• Developing policies and procedures.
• Reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data.
• Researching industry trends, solutions and best practices.
• Interpreting, monitoring and reporting financial information and statistics.
• Authoring and preparing original reports, documents and presentations.
• Exercising political acumen, tact and diplomacy.
• Facilitating group discussions and building consensus using persuasive reasoning.
• Providing customer service.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
ADA and Other Requirements:
Positions in this class typically require: fingering, grasping, talking, hearing, seeing, and repetitive motions.
Physical Requirements:
• Remaining in a stationary position, often sitting or standing for prolonged periods.
• Occasional movement throughout the workday daily to interact with staff and accomplish tasks.
• Communicating both verbally and written in order to exchange information.
• Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers.
• Light work that may include moving objects up to 10 pounds.
• Work primarily in office environment.
• Ability to operate office equipment, such as computer, copier, fax machine, and phone.
Sensory Requirements:
• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Ability to hear, understand, and distinguish speech.
Working Conditions:
Work is routinely performed in an indoor, office environment. Maybe required to be on call and/or work outside of normal business hours.