Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
This position exists to assist the Airside Operations Manager in managing the personnel and programs to comply with Federal Aviation Administration (FAA) and other federal, state, and city regulations required to operate Charlotte Douglas International Airport (CLT). He/she supervises and directs the work of the Airside Operations Supervisors and Officers. Serves as the in-charge person in the absence of the Airside Operations Manager. This position ensures compliance with FAR Part 139 and serves as secondary contact for the regional FAA Airport District Office (ADO) Airport Certification Safety Inspector. He/she occupies a significant role in the organization ensuring the safety of persons at the Airport. Under emergency conditions, reacts quickly, and calmly to protect persons, property, and ensures compliance. Requires effective skills to lead and motivate a diverse staff, exercises considerable independent judgement and initiative, and maintains effective working relationships with stakeholders and the public.
General Information:
• Primarily works standard office hours Monday through Friday. Work required at other times for supervision, training, special events, irregular operations, inclement weather and emergencies. Subject to emergency call backs for work.
• This position is deemed essential.
• Some job functions may be done through telework, however primary job functions require in-person/on-site work.
• Valid driver license in state of residence and ability to obtain and maintain a City driving permit.
• Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Major Duties and Responsibilities
1. Assists in management of personnel and programs to comply with Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations required to operate a commercial airport. Ensures all Airport Operations Standard Operating Procedures (SOPs) meet the requirements of the FAR Part 139. Maintain compliance within the Airport Certification Manual, the Airport Emergency Plan, and other working documents. Manages the FAA-approved self-inspection program for the airfield. Serves as secondary point contact for the regional Airport Certification Safety Inspector. Oversees all records, reports, and logs, as required.
2. Supervises and directs the work of the Airside Operations Supervisors and staff. Oversees the professional development of staff to support their overall engagement, growth, and goal achievement. Ensure all personnel have proper training and tools to efficiently and effectively perform their job duties. Deliver employee performance reviews by established dates. Formulate comprehensive and concise instructions/procedures in both oral and written form. Create and update policies and procedures and make recommendations for improvements in safety and efficiency. Oversee enforcement of airport rules and regulations that govern the operation of the airfield and airport tenants.
3. Responds to and participates in airport emergencies and irregular operations, establishes priorities, and makes timely decisions under stressful conditions to emergencies and incidents of various size, scope, and scale. Serves as the primary airport point of contact for after-hours emergencies and irregular operations. Takes charge until relieved by a higher authority. Coordinates and assists the Airside Operations response efforts in emergency and irregular operations. Serves as Branch Manager for incident command. Serves as Section Chief in the Airport Emergency Operations Center (AEOC) in the absence of the Airside Operations Manager. Ensures that response is in compliance with Airport Emergency Plan (AEP) and standard operating procedures and follows the National Incident Command Systems (NIMS) protocols. Reacts quickly, calmly, and exercises independent judgement and initiative to protect persons, property, and ensures compliance. Conducts and participates in required emergency response training and exercises related to airport operations, emergencies, and security.
4. Assist Airside Operations Manager with administrative responsibilities and follows the directives of the Airside Operations Manager. Serves as the manager on duty in the absence of the Airside Operations Manager.
5. Assists in administering the primary service contract for all commercial service aircraft deicing and ARFF training center to include scope adjustments, invoice processing, contract dispute resolution, auditing, resource allocation, and other tasks associated with the program. Assists in RFP development and PPR processes for the service contract.
6. Collaborate with Planning, Engineering, and Facilities to ensure the continuity of airport operations and federal compliance. Participates in planning activities, development, design review, construction, and ensure transition from construction to operation and maintenance. Ensures all Planning, Engineering, and Facilities activities are in compliance with FAR Part 139, identify hazards, and implement mitigation strategies. Review all construction safety phasing plans and participate in the Construction Logistics Impact review panel. Coordinate with Facilities for work orders, system and facility maintenance, and complete inspections of work to ensure compliance.
7. Coordinates with airport tenants and stakeholders for impacts to operations. Supports and actively participates with internal and external work groups and other Airport divisions to develop plans of action and response to various issues including but not limited to, security, dispatch, access control, construction, airside capacity and response, and rule enforcement. Assess current and prospective airfield-related equipment, technology, and procedures to improve the Airport’s overall airfield safety and implement changes where necessary.
8. Assists in development and management of section budget, resource requirements, and purchasing.
9. Assists in leveraging contract service providers to support operational goals, maintain desired service levels, and takes action, when needed.
10. Other duties, as assigned.
Knowledge, Skills & Abilities
• Thorough knowledge of FARs Part 139, 77 and associated Advisory Circulars, Aviation departmental rules and regulations and standard operating procedures. Knowledge of other applicable federal regulations including FAR Part 121, TSR Part 1542, and NIMS/ICS.
• Considerable knowledge of airport operations, FAA standards, hazards, and sfety precautions.
• Skills to communicate effectively orally and in writing.
• Skills to efficiently manage multiple priorities and tasks.
• Skills to effectively lead and motivate a diverse staff.
• Skills to develop creative new programs and activities.
• Effective organizational skills.
• Ability to prepare and effectively maintain budgets.
• Ability to actively pursue and develop new ideas, methods and procedures to meet changing situations.
• Ability to make comprehensive recommendations to resolve operational problems.
• Ability to establish and maintain effective working relationships with airline management, federal partners, co-workers and the public, and represent the airport in a positive and professional manner.
• Ability to communicate effectively orally and in writing.
• Ability to respond calmly and effectively in emergencies, and effectively manage sensitive and tense situations.
• Ability to demonstrate initiative, creativity and innovative thinking in a rapidly changing work environment.
Preferred Qualification
Major course work in aviation, business, public administration, or related field. Experience must include a minimum of three years of direct supervisory experience. AAAE C.M., A.C.E.-Operations, or A.A.E., preferred
Minimum Qualifications
High School Graduation or equivalent and seven years relevant work experience
OR
Associate's Degree and five years relevant work experience
OR
Bachelor's level degree and three years relevant work experience
OR
Master's level degree and one year relevant work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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