Utilities Services Tech - Account Services #2201-236100-01

Date Opened

Thursday, January 20, 2022 10:30 AM

Close Date

Thursday, February 03, 2022 11:59 PM

Section

Charlotte Water

Salary

$22.59 - $25.10/hour - Commensurate with experience

Go Back View Benefits

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

The Utilities Services Technician provides customer service, processes residential and commercial applications for new water and sewer connections, and processes accounts receivable. This position resolves customer problems and utilizes engineering maps to determine water and sewer availability. Work is performed under the direction of the Revenue Collections & Credit Officer.

Major Duties and Responsibilities

• Directs customer service; resolves customer complaints by phone, email, and walk-in service.

• Works with other employees to resolve related issues.

• Processes residential and commercial applications for new water and sewer connections.

• Handles Account Receivables

• Utilizes engineering maps to determine water and sewer availability.

• Performs other related job duties as assigned.

Knowledge, Skills & Abilities

• Knowledge of utilities and basic tools.

• Knowledge of office machines (copiers, scanners, fax machines).

• Knowledge of computers, GIS, and Arc Reader.

• Knowledge of customer service techniques.

• Knowledge of basic accounting processes

• Skill in basic engineering skills such as reading engineering maps.

• Ability to work with others.

• Ability to maintain positive work relationships.

Minimum Qualifications

• High school diploma or GED from an accredited school.

• Three (3) years of related work experience.

Licenses, Certifications or Registrations:

• Requires valid driver’s license.

• Desires AWWA certification.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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