Introduction
The goal of the City of Charlotte’s General Services Department is to guide agencies through innovative and efficient deployment of resources to meet their missions and fulfill the needs of the City in a rapidly evolving and complex environment. The Department will design and deliver expanded, shared services across departments and for the City of Charlotte to improve performance and save taxpayer money. General Services consists of capital project management, fleet services, procurement, environmental services, property management, and other support services.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
Professional
Summary
The City of Charlotte's Department of General Services is seeking a Fleet Shop Supervisor that will be responsible for providing guidance and leadership to a team of skilled automotive and equipment maintenance technicians for the City of Charlotte. The position supervises the scheduling of staff and prioritizes the needs of the shift. It provides critical customer service by consistently communicating with departments for fleet availability and customer concerns. The Shop Supervisor monitors, reviews, and analyzes key performance reports for vehicle repair status updates and completion of work orders. The position oversees the maintenance of shop equipment and monitors the shop area to eliminate unsafe and hazardous working conditions. Major emphasis for this position includes leadership, customer service, innovative approach to problem solving, and communication. Note: These are second shift positions at the Sweden and Atando Garage.
Major Duties and Responsibilities
• Serve as the Fleet Shop Supervisor
• Assist the Shop Manager in leading the shop on a daily basis
• Provide technical support to staff by answering questions and acting as a teacher and mentor to employees
• Identify current and future training needs for employees
• Provides customer service to internal city departments by consistently communicating and coordinating fleetwide projects and initiatives
• Monitors work order status and dates to increase fleet availability
• Build credibility and trust with staff, operational departments and local vendors by developing relationships and establishing trust with partners
• Assist in efforts to develop procedures and processes to maintain a safe and productive working environment
• Serve a leadership role in the overall operations of Fleet Management and the General Services Department
• Monitor and document employee performance as related to annual performance reviews
• Perform other duties as assigned
Knowledge, Skills & Abilities
• Broad knowledge and experience in the repair and maintenance of light and heavy-duty fleet equipment
• Knowledge of and ability to use FASTER or similar computer-based fleet information management systems
• Ability to work independently and confidence to make fair and reasonable decisions based on facts of the situation
• Prefer progressively responsible leadership and organizational experience in fleet management with a demonstrated ability to effectively direct and guide a team
• Proven customer service, collaboration, conflict management, interpersonal communication, and process improvement skills are essential
• Ability to evaluate customer satisfaction, develop cooperative associations, and utilize resources to continuously improve customer satisfaction
• Computer skills using Microsoft Office Suite Products (Word and Excel)
Preferred Qualification
• Degree or certification from an accredited technical school or college
• Manufacturer training certification recognized by ASE, or relevant ASE certifications
• At least five years of leadership experience in a fleet shop operation
Minimum Qualifications
Requires graduation from high school/GED and a minimum three (3) years of considerable experience in performing automotive/equipment work on a diverse range of light and heavy equipment; or Associate’s Degree and one (1) year of experience; or equivalent education, background and skills necessary to perform the duties of the position.
Salary
$58,779 - $73,474 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Please note that all job offers are contingent upon an applicant successfully passing a new hire background check, drug screening, and proof of COVID-19 vaccination. If an applicant does not pass the background screening or vaccination requirement, the offer will be rescinded.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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