Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Gate Management Coordinators perform skilled work including scheduling and assessing gate access and capacity in a highly secure environment at Charlotte Douglas International Airport (CLT). The primary function of a Gate Management Coordinator is to constantly monitor the Airport Operational Database (AODB). Must be able to assess situations quickly and determine the proper course of action within established rules, regulations and procedures while representing CLT in a professional, positive manner.
General Information:
• Work hours are primarily first and second shift. Hours subject to change and overtime is required as operationally needed. Works assigned shift, including holidays, and reports back to work during emergencies, urgent situations, special events and inclement weather.
• Must hold a valid driver’s license and have the ability to obtain and maintain a city driving permit.
• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Major Duties and Responsibilities
1. Continuously monitors the Airport Operational Database (AODB); prepares and maintains logs, records, and reports; as needed, works with common use operating system and associated systems and programs (i.e., passenger processing platforms).
2. Creates links, updates, and allocates flights via the Airport Operational Database and Resource Management systems.
3. Assists Air Carriers in scheduling flights based on gate availability.
4. Receives and reviews charter flight requests and provides gate assignments for flights as needed.
5. Monitors and reviews air carrier schedules to determine aircraft gate and parking availability to prevent conflicts in gate/parking assignments; resolve scheduling conflicts as needed; ensure compliance with CLT Gate Use Procedures.
6. Assess situations quickly, objectively and determine the proper course of action, while communicating effectively with both internal and external business partners and stakeholders.
7. Follow complex instructions; establish and maintain effective working relationships; assist with special events.
8. Identify and determine general nature, location, urgency, and extent of IROPS, gate scheduling conflicts, etc. Determine priority, relay, and follow complex oral and written instructions. Act decisively and exercise independent judgment within established rules, regulations, and procedures.
9. Interpret and adhere to Federal regulations, procedures, and instructions to ensure the safety of persons and security of airport property.
10. Other duties as assigned.
Knowledge, Skills & Abilities
• Skills to communicate effectively orally and in writing.
• Skills to effectively organize data and prioritize resources during routine and special operations.
• Ability to actively pursue and develop new ideas, methods, and procedures to meet changing situations.
• Ability to make comprehensive recommendations to resolve operational problems.
• Ability to establish and maintain effective working relationships with airline management, federal partners, co-workers, and the public, and represent the airport in a positive and professional manner.
• Ability to demonstrate initiative, creativity, and innovative thinking in a rapidly changing work environment.
• Ability to respond calmly and effectively in emergency and stressful situations. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations, and procedures.
• Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees, and the public, representing CLT in a professional, positive manner.
Physical Requirements:
50% sitting, 20% walking 10% standing, 10% driving, 5% bending, 3% reaching and 2% kneeling/squatting. Able to walk up to one mile daily. Lift up to 25lbs for short distances (i.e. - 2 feet).
Preferred Qualification
Prefer at least one year experience at an FAR Part 139 commercial service airport in a position in airport operations, airport safety/security, or airline ramp operations.
Minimum Qualifications
High School Graduate or Equivalent and one year related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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