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I & T Program Manager #2112-372000-01

Date Opened
Friday, September 08, 2023 4:30 PM
Close Date
Sunday, September 03, 2023 11:59 PM
Charlotte Water
  • $118,820.00 - $132,022.00/year - Commensurate with experience
Employment Type
  • Full Time


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


Professional - Technology


The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partner agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.  Charlotte Water Technology is a division of the I&T Department and directly supports Charlotte Water.

Charlotte Water is seeking an I&T Program Manager to manage and coordinate the Charlotte Water Technology project portfolio while building customer relationships and developing project management competency within the overall Charlotte Water Technology Team.  Responsibilities include coaching and mentoring of team members in the techniques of project management; defining and implementing project management tactical methods, techniques, and approaches; establishing project management strategy, requirements, processes, and standards; maintaining and supporting the project management application and repository; coordinating the delivery of all Charlotte Water technology projects while serving as the primary project manager (PM) for assigned projects; developing project artifacts and portfolio reports, and serving as the liaison to the City’s Enterprise Technology Project Management Office (EPMO). This position supervises a project management team that includes City employees and contract resources. 

Major Duties and Responsibilities

Supervises the work of personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
Provides overall strategy, direction, and oversight related to project management practices for technology projects.
Manages multiple medium and scale technology projects.
Provides input to configuration and customization of project management systems and software.
Establishes program management strategies, processes, requirements, and standards to support organizational standards and best practices.
Strategically aligns project portfolio under the direction of the Charlotte Water Technology Officer. 
Develops and negotiates contracts, scope-of-work documents, payment plans, technical documents, and other legally binding artifacts.
Provides input in IT Leadership discussions to assist with decisions and supports general IT operations and strategies.
Serves as a liaison to the City’s Enterprise Technology Project Management Office (EPMO)
Work requires providing guidance and oversight of a project team. This position will oversee work quality, training, instructing, and work assignments. 
Interactions may result in decisions regarding the implementation of policies. Contact may involve advocating for specific policies and practices, negotiating sensitive issues, and delivering essential presentations.
Performs related work as required.

Knowledge, Skills & Abilities

Coordinate the delivery of all projects in the technology portfolio 
In-depth knowledge of program and project management methodologies
Information Technology lines of service including infrastructure, data, disaster recovery, software development, network concepts, information security, and service desk
Information technology methods regarding system lifecycles and system development
Government procurement processes
Interpersonal skills necessary to develop and maintain adequate and appropriate working relationships 
Develop, coordinate, and facilitate new organization-wide programs
Performing a variety of duties, often changing from one task to another of a different nature
Strong customer service skills
Meet schedules and deadlines of the work promptly
Communicate effectively, both orally and in writing

Preferred Qualification

Minimum of three years of supervisory experience
PMI Agile Certified Practitioner (ACP) certification
Brightwork or another project or portfolio management tool
Advanced skills in the use of Microsoft Project
General knowledge of Water and Wastewater Utility business operations  

Minimum Qualifications

Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
Five (5) years of experience in IT project management, governance, and business management  
Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Required Licenses or Certifications
Project Management Professional (PMP)

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.

The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

How To Apply

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.

The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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