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Administrative Specialist #2111-200300-05

Adult Diversion Specialist

Date Opened
Wednesday, November 23, 2022 8:00 AM
Close Date
Sunday, December 04, 2022 11:59 PM
  • 45,615.00-51,317.00/year
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


 The Adult Diversion Specialist position will support and assist with adult diversion and related functions within the Community Engagement Unit. The position also provides administrative support to the Diversion Supervisor and serves as a liaison between the District Attorney and Division of Adult Correction and Juvenile Justice Division.

Major Duties and Responsibilities

  • Serve as liaison between the District Attorney and the Division of Adult Correction and Juvenile Justice Division regarding Diversion and case referral, approval, closure, and expungement.
  • Ensure Diversion participants actively participate and follow program procedure; maintain a healthy and safe working environment; make referral, completion, decline decisions or recommendations.
  • Coordinate and manage the new cases from the District Attorney and officers: process new apprenticeship participants, enter monthly hours into VA’s designated system, maintain participant information, and update records where needed.
  • Participates in meetings with DA, DACJJ, and Diversion to assess program needs.
  • Updates and inputs referral information in the Diversion database to track program successes and effectiveness.
  • Ensure all Diversion participants comply to complete the program successfully and maintain records per retention policies.
  • Assist with planning, developing, and implementing strategies to promote Adult Diversion in surrounding municipalities.
  • Serve as a subject matter expert resource for Adult Diversion related topics.
  • Compile and provide statistical data reporting regularly to management.
  • Develop and maintain open relationships and communications between CMPD and the District Attorney, and DACJJ.
  • May be assigned to special projects and acts regarding Diversion matters.
  • Train department personnel and surrounding agencies in Diversion policies and procedures.
  • Performs other duties as assigned

Knowledge, Skills & Abilities

  • Administrative and clerical procedures and systems such as Word, Access, Excel, and other office products and terminology.
  • Methods and techniques of report writing and record keeping.
  • Proficient with KBCOPS. Principles and practices of case management, criminal justice system, expungement, and other relevant policies.
  • Organization and time management.
  • Delivering presentations publicly and internally.
  • Communicate clearly and effectively, both orally and in writing.
  • Coordinate and assist with a variety of projects/programs.
  • Prepare clear and concise administrative reports. 
  • Carry out assignments using own initiative & general instructions Maintain records and files in the assigned program area.
  • Ability to establish and maintain effective working relationships.    
  • Ability to solve problems creatively & with initiative    
  • Ability to give & receive feedback openly

ADA and Other Requirements

Positions in this class typically require: grasping, talking, hearing, seeing, and repetitive motions.  

Physical Requirements

  • Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
  • Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks 
  • Adequate vision, hearing, and speech required  

Sensory Requirements:

  • Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
  • Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
  • Comprehensive of written information in work related documents
  • Ability to hear, understand, and distinguish speech  

Working Conditions:

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members); and frequent exposure to computer screens, files and phone. 

Preferred Qualification

Bachelor’s Degree with  experience in case management

Minimum Qualifications

High School Graduate or Equivalent and one year related work experience


Associate's Degree

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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