Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
Technology/Professional
Summary
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.
Channels and Integration Apps Manager is a digital leader, who will lead digital transformation initiatives at City of Charlotte. This position will be responsible for managing a team of around 10-15 members comprising of software developers and technical administrators involved in development, support, maintenance and administration of digital systems like mobile apps, experience management and content management platforms and middleware applications including API development. This position will be responsible for setting strategic direction for the platforms in conjunction with department stakeholders besides managing day to day activities of the team. This position will report to the Technology Services Officer - Applications within the Innovation and Technology (I&T) Department and will be the primary point of contact within I&T for all digital applications and integration activities.
The desired candidate should have a proven track record of product management leadership, a customer-centric and collaborative approach, strong data and metrics bias, a good understanding of cloud and mobile solutions with a passion for using these technologies for solving business problems.
Major Duties and Responsibilities
• Technical – Provide technical leadership on customer experience and content management platforms and integration apps; Evangelize new digital solutions and provide advice/guidance to department stakeholders on modernization efforts; Keep abreast of the latest technology trends in the industry; Lead modernization initiatives for Legacy applications, Ensure effective architectural decisions are taken and related technical documentation is developed and maintained to ensure on-going support for the solutions provided; Make technically sound decisions regarding infrastructure and development solution based on in-depth knowledge of the technology landscape; Take ownership and break ties for conflicting technical opinions among team member, consultants, and vendor support;
• Manage - Exercise overall day-to-day control of the staff and the resources of the team while balancing the priorities imposed by both the technical and business drivers and aligning work with the skills and capabilities of the staff; this often includes a matrixed management of project managers and other I&T personnel in addition to direct reports to complete tasks as necessary; Provide oversight to scope of work, level of effort, timing estimate provided by staff, and ensure they are reasonable according to normal industry practice.
• Supervise – Direct leadership of team members including conducting performance reviews, encouraging personal development initiatives, particularly developing related technical skills for future, ensuring alignment to culture and policies and providing recognition and/or disciplinary actions as appropriate;
• Staffing – Ensure the team is fully staffed both for full time employees as well as contract personnel as needed to complete the required scope of work in alignment with the available budget and schedules.
• Plan – Responsible for planning both tactical and strategic initiatives using the available tools and standards and for directing the development and maintenance of all plans within the team that define work, results, roles, usage of staff and funding in an optimized manner, and for actual execution in conformance to plans and the continuing update and adjustment of plans and execution to fit changing circumstances.
• Budget - Responsible for I&T’s budget related to the Channels and Integration apps. This includes leading the development of the budget, participation in the five-year planning exercise and ensuring spending aligns to the approved budget and follows City policies.
• Motivate - Build a high-performing and responsible team focused on goals and needed outcomes, understanding the drivers for the program and working well with each other as an integrated unit; develop cross-trained and skilled personnel to both improve support and challenge individuals to grow.
Knowledge, Skills & Abilities
• 5+ years managing a diverse team of 20+ members comprising of business analysts, user experience experts, software developers, platform administrators and testing resources.
• 3+ years of Product management experience with proven results, preferably with API and middleware platforms.
• 3+ years of experience in managing digital and customer experience platforms with exposure to SEO, social media, mobile media, video and customer engagement.
• 3+ years of experience in architecture/design in Mobile technologies (iOS and/or Android)
• 3+ years of experience in leading UI/UX Programs with good understanding of design thinking
• 3+ years of experience in React/Angular, Single Page Application, Progressive Web Apps
• 10+ years of product/information design, implementation, or consulting experience with distributed applications
• 3+ years of experience with automated testing of mobile and client server applications using tools like Selenium and Appium
• 3+ years of working knowledge using incident management, service request management and project management tools and disciplines in order to deliver technical services to customers. (tools such as Cherwell Service Management, ServiceNow);
• Excellent understanding of SDLC processes and tools - both Waterfall and Agile.
• Excellent understanding of DevOps principles
• Experience migrating or transforming legacy customer solutions
• Demonstrated ability to adapt to new technologies and learn quickly
• Good relationship and customer friendly, can-do attitude is essential.
• Clear and effective communication and presentation skills
• Strong organizational skills and attention to detail
Preferred Qualification
• Master’s or other post-baccalaureate degree preferred
• Experience with Cloud Technologies like Azure, AWS
• Experience with Azure DevOps
• Experience in Cloud Strategy & Architecture is a plus
Minimum Qualifications
Four-year degree or equivalent work experience managing a complex technical solution is required.
Salary
$116,377 - $135,000 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.
The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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