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Application Development Support Manager – Microsoft 365 Platforms #2110-373500-01

Innovation & Technology

Date Opened
Tuesday, February 01, 2022 8:00 AM
Close Date
Tuesday, February 22, 2022 5:00 PM
Section
Innovation & Technology
Salary
  • $116,377 - $135,000
Employment Type
  • Full Time

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Function

Professional/Technology

Summary

The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

Microsoft 365 Manager will manage the team responsible for implementation and support of Microsoft Products for City of Charlotte.  This position will be responsible for setting technical direction, managing day to day activities and setting strategic direction for the platform and personnel management of technical team members.  This position will report to the Technology Services Officer – Applications within the Innovation and Technology (I&T) Department and will be the primary point of contact within I&T for all Microsoft 365 support questions.

Major Duties and Responsibilities

Technical/Microsoft 365 Products – Provide technical leadership for design and delivery of solutions using Microsoft 365 Products.  Keep abreast of latest developments on the platform and drive the adoption of the platform products to maximize the ROI for the platform.  Ensure effective architectural and related technical documentation is developed and maintained to ensure on-going support for the solutions provided. Take ownership and break ties for conflicting technical opinions among team member, consultants, and vendor support.
Manage - Exercise overall day-to-day control of the staff and the resources of the team while balancing the priorities imposed by both the technical and business drivers and aligning work with the skills and capabilities of the staff;  this often includes a matrixed management of project managers and other I&T personnel in addition to direct reports to complete tasks as necessary; Provide oversight to scope of work, level of effort, timing estimate provided by staff, and ensure they are reasonable according to normal industry practice. 
Supervise – Direct leadership of team members including conducting performance reviews, encouraging personal development initiatives, ensuring alignment to culture and policies and providing recognition and/or disciplinary actions as appropriate.
Staffing – Ensure the team is fully staffed both for full time employees as well as contract personnel as needed to complete the required scope of work in alignment with the available budget and schedules. 
Budget - Responsible for I&T’s budget related to the Microsoft 365 apps. This includes leading the development of the budget, participation in the five-year planning exercise and ensuring spending aligns to the approved budget and follows City policies.
Motivate - Build a high-performing and responsible team focused on goals and needed outcomes, understanding the drivers for the program and working well with each other as an integrated unit; develop cross-trained and skilled personnel to both improve support and challenge individuals to grow.
Mediate - Interact regularly and comfortably within I&T and with business partners to inform, alert, negotiate and maintain a continuing good relationship and shared vision for the Microsoft 365 Platform.
Plan – Responsible for planning both tactical and strategic initiatives using the available tools and standards and for directing the development and maintenance of all plans within the team that define work, results, roles, usage of staff and funding in an optimized manner, and for actual execution in conformance to plans and the continuing update and adjustment of plans and execution to fit changing circumstances.  

Knowledge, Skills & Abilities

5+ years Office 365 management experience including some combination of service management of SharePoint, Exchange, Skype for Business/Microsoft Teams and/or other collaboration solution delivery management including workflow tools such as Microsoft PowerAutomate & PowerPlatform tools and their predecessors.  
3+ years of experience leading a technical team responsible for balancing the resolution of incidents, completing service requests and completing project tasks; effectively balancing priorities and resources.
3+ years of working knowledge using incident management, service request management and project management tools and disciplines in order to deliver technical services to customers. (tools such as Cherwell Service Management, ServiceNow);
1+ years of experience with supporting/implementing mobile Email solutions
Proficiency with Microsoft Office applications to include Word, Excel, PowerPoint, & Outlook
Good relationship and customer friendly, can-do attitude is essential.
Excellent understanding of SDLC processes and tools - both Waterfall and Agile.

Preferred Qualification

Master’s Degree with experience managing complex solutions
Working knowledge of quality assurance disciplines and skills; experience with Azure DevOps is a plus
Any experience with Microsoft Dynamics is a plus

Minimum Qualifications

Requires a Bachelor’s degree with experience managing complex solutions. 

Salary

$116,377 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.  

The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.


How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

If you have technical issues submitting your application, click here.


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