Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
Professional - Technology
Summary
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.
This position will be responsible for leading large scale IT projects for the Charlotte Douglas International Airport. The Project Manager will provide direction to internal and external non-technical/technical stakeholders. The position will lead and guide projects utilizing EPMO best practices and governing framework. The Project Manager is accountable and responsible for ensuring that project results contribute positive business value and meets agreed upon scope, cost, schedule, and objectives.
Major Duties and Responsibilities
• Responsible for leading Projects from inception to completion within the documented & approved Scope / Budget / Schedule / Quality
• Ensure all project artifacts are documented in Microsoft SharePoint Server & updated with version control
• Create & manage detailed project plan & schedule in Microsoft Project Server
• Work with business managers to gather functional and technical requirements
• Facilitate system/solution designs that meet Cyber Security standards and City technology standards
• Baseline project schedule / budget / report changes above or below baseline
• Oversee creation & execution of test plans for upgrades / future project implementations
• Follow documented change control procedures & processes
• Proactively identify & manage risks
• Ensure all EPMO / Project & Department reports are updated timely
• Ensure project metadata & KPI’s are updated through lifecycle of project
• Oversee exceptions & unresolved issues / monitor progress by designated issue owners
• Interact with internal departments with timely & accurate resolution to IT question / project objectives
• Evaluate project impact in relation to training / other requirements / needs
• Follow City of Charlotte Enterprise business & PMO processes from project inception to closure
• Professionally manage & maintain positive relationships with Project Stakeholders
• Control the flow of project related information
• Ensuring the final IT project outcome achieves originally defined objectives in the Project Charter
Knowledge, Skills & Abilities
• Excellent organizational & time management skills
• Effective verbal & written communication skills
• Strong customer interaction skills
• Ability to document & communicate technical information to non-technical audiences
• Budgeting awareness
• Ability to thoroughly research & accurately resolve IT related questions or concerns
• Confidence to lead meetings that include participation from vendors / technical & non-technical peers / business owners
• Ability to effectively manage high stress scenarios
• Ability to work cooperatively with other City employees and the public
• Ability to apply conflict resolution techniques
• High level of integrity
• Ability to work with vendors to find a sustainable and cost-effective solutions
• Knowledge of IT industry standards and ability to recognize highly customized and/or proprietary formats
• Analytical & logical approach to problem solving
• Motivated & ambitious
• Ability to lead & ensure team alignment
• Excellent judgment & knowledge of escalation procedures
• Experience in gathering requirements, facilitating system design, change management, building project plans, administering test plans
Preferred Qualification
• Master’s degree with one (1) year of relevant work experience
• Experience working in PMO Environment
• Experience managing multiple projects concurrently & diverse types of technology projects
• Experience working with MS Project in Microsoft Project Server environment
• Experience using MS SharePoint to manage project artifacts
• Experience using MSOffice / Project Web Access online / Microsoft Visio
• Experience within government environment
• Experience using Waterfall/Scrum Methodologies to manage projects
• Experience with Agile processes / concepts / tools
• IT knowledge of backend server products & network infrastructures
Minimum Qualifications
• Bachelor’s degree with three (3) years of relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties
• PMP certified or actively working to obtain PMP Certification
• Five years of project management experience
• Five years of experience managing large scale IT Projects
Salary
$86,843 - $108,552 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.
The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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