Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
This position manages and directs operations of assigned distribution system zones/collection system zones/plants as well as manages assigned locates.
Summary
Work involves: leading division operations and related management planning; monitoring zone/plant budgets and performance; ensuring compliance with both operational and personnel policies, procedures, laws, and regulations; supervising staff; resolving issues arising between zones; and ensuring support services and other resources are provided to operations’ areas. This position provides for continuous improvement review, ensures compliance with equipment management preventative-maintenance, assists Operations Chief with resolving customer concerns, enforces safety policies and works closely with the safety team on training, ensures key performance objectives are being met. Routinely works closely with Rehabilitation team, Senior Engineer and Critical Assets team, Compliance team and Zone Managers on SSO reduction efforts. This position requires close engagement with all areas within Field Operations. Ability to serve as an Operator in Responsible Charge (ORC) for the Water Distribution and Wastewater Collections systems is required.
Major Duties and Responsibilities
• Manages and directs operations of several distribution and collection system utility zones/plants; oversees the locates group.
• Leads management planning for division operations.
• Determines strategies and objectives related to goals and initiatives outlined by the Executive Team.
• Provides consistent program strategies and development for the division safety, IT, Laboratory support, etc.
• Ensures that property, equipment, materials, and other resources are appropriately utilized; maintains collection system permit compliance.
• Plans, projects, and prepares for budgetary needs; monitors zone/plant budgets.
• Runs and reviews productivity reports; monitors zone performance; evaluates performance; reports on system performance trends; and issues corrective actions as needed.
• Reviews WAM reports and relevant documentation for compliance with multiple permits along with ensuring compliance with all state and federally mandated requirements for the distribution and collections systems.
• Meets with staff, leadership team members and stakeholders on operational productivity measures, process improvements, service level agreements, and continuous improvement enhancements.
• Works with EMD and other as city staff to monitor regulatory permits and continuous improvement programs.
• Manages the response to emergencies in the distribution and collection systems.
• Resolves issues that arise between zones.
• Works with others to assure support services are provided to operation areas
• Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and aids with career development.
• Oversees the daily operations and provides direct support as needed; communicates with staff on updates, events, topics, issues, or other current matters.
• Works with reporting supervisors and management to assure support services are provided to operations.
• Provides guidance to Operation supervisors, Field Operations Supervises and Planners on policies, procedures, safety, and efficient planning and completion of work is satisfactory.
• Develops and produces new process documentation for undocumented or unwritten processes, protocols or practices.
• Ensures safe working environment for staff and visitors.
• Represents the division as requested in dealing with specific issues and projects
• Investigates and responds to customer concerns as needed
• Performs other related job duties as assigned.
Knowledge, Skills & Abilities
• Knowledge of water and wastewater management.
• Skill in communicating, both verbally and in writing.
• Skill in analyzing and solving problems.
• Ability to lead and facilitate significant change.
• Ability to stay focused.
• Ability to make supported decisions.
• Ability to exercise considerable initiative and independent judgment.
• Ability to supervise others.
• Ability to manage several units.
Preferred Qualification
• Desires following credentials: National Incident Management Systems Certificate; and NC Grade IV Wastewater Collections System Operator and NC Grade A Water Distribution System Operator’s Certifications.
Minimum Qualifications
• Bachelor’s degree from an accredited school.
• Ten (10) years of related work water and/or wastewater experience
• Five (5) years of supervisory experience
Licenses, Certifications or Registrations:
• Desires following credentials: National Incident Management Systems Certificate; and NC Grade IV Wastewater Collections System Operator and NC Grade A Water Distribution System Operator’s Certifications.
• Requires a valid driver’s license.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.
The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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