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Housing & Neighborhood Services Deputy Director I #2109-209910-02

Date Opened
Tuesday, September 07, 2021 3:35 PM
Close Date
Monday, September 20, 2021 11:59 PM
Section
Housing & Neighborhood Services
Employment Type
  • Full Time
Go Back View Benefits

Introduction

The Housing & Neighborhood Services Department works collaboratively with other City departments, the community, and service providers to plan, fund and operate programs that help residents and neighborhoods create affordable housing options and improve community quality of life. The Department is responsible for Code Enforcement, Community Engagement, Housing Services, the Office of Equity, Mobility and Immigrant Integration, and the Char-Meck 311 Call Center.

Function

Community

Summary

Under administrative direction from the Director, the Deputy Director is a participating member of the Department’s leadership team providing highly responsible and complex management support and professional assistance to the Director in implementing policy, supervising assigned staff, strategically overseeing key Department programs, daily administrative duties and guidance to division managers across assigned divisions, including assisting with and representing the department on Council Committees, Ad-hoc Advisory boards/ commissions, and other appointed work groups. This includes identifying policy issues and developing options and recommending solutions. The position prepares and presents reports to the Director, Senior Leadership, and elected officials on activities, issues, programs and needs of the Department; develops and implements policies, goals and objectives and ensures compliance with applicable laws, ordinances and regulations; provides highly responsible and complex administrative support to the Director; assists in the strategic planning, organization, and high-level management of the Department; serves as the acting Director as assigned; and does related work as required. Work involves research into new approaches and neighborhood revitalization trends, and significant community engagement and public involvement with elected officials, residents, neighborhood groups, media and other government entities, including collaborating with other City departments on strategy and policy to ensure that the City’s mission and core values are incorporated into the Housing & Neighborhood Services’ operational activities and services.

Major Duties and Responsibilities

  • Assist the Director in high-level management, planning, organizing, establishing priorities, and overseeing activities of department divisions including administering budgets to achieve the strategic objectives of the department and the City in an efficient and effective manner. 
  • Assist the Director with implementing the department vision. 
  • Assists with developing department, division or program budgets as needed.
  • Participates in developing the strategic plan and manages the development and implementation of goals, objectives, policies, procedure, templates and work standards for critical department functions in partnership with division managers. 
  • Assist with the activities of the City Council, various commissions and committees, and other meetings as needed. 
  • Represents the department to other City departments, government agencies, community members and others, and promotes good community relations. 
  • Prepares and presents a variety of reports to the City Council, City Manager, and others, including staff reports, monthly and periodic reports, data compilations, and responses to inquires.
  • Investigates and resolves resident complaints and concerns. 
  • Assists in leading the department for maximum employee productivity and morale through hiring, disciplining, evaluating employee performance, investigating and resolving grievances and other human resource actions. 
  • Directs use of information systems in meeting departmental needs, including creating consistency in data management and reporting across department divisions.
  • Conducts and oversees the preparation of special reports or research projects as needed to improve the operations of the department, including researching and summarizing peer city best practices related to department focus areas. 
  • Works with division managers and others to analyze organization and community need, analyze trends, review statistics and opportunities and communicates information to the Director. 
  • Acts in the Director’s absence by attending meetings, making decisions, and providing department leadership. 
  • Other duties as assigned by the Director.

Knowledge, Skills & Abilities

Knowledge of 

Principles and practices of public administration including budgeting, contract administration, and fiscal management.

  • Local government and community organizations and resources, including low income community and housing needs.
  • Principles and practices of employee supervision including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.
  • Principles, practices and techniques for establishing, maintaining and modifying a project management program and team. 
  • Government procurement including Request for Qualifications and Proposals.
  • City legislative processes, fiscal and budget management processes, and applicable administrative policies and procedure
  • Current departmental and related City issues and stakeholders, both internal and external, including other governmental legislative and agency processes, players, and issues.
  • Elements of office management, including business and management principles involved in strategic planning, resource allocation, human resources, and leadership techniques.
  • General principles of risk management related to the functions of assigned areas.
  • English usage, spelling, vocabulary, grammar and punctuation. 
Skills:
    • Excellent written and verbal communications skills including public presentation skills, with sensitivity to the information needs of all stakeholders and audiences.
    • Excellent interpersonal skills for establishing and maintaining effective working relationships with staff, other departments, elected officials, the media, and the public.
    • Highly effective team building and leadership skills including consensus-building to resolve conflicts, negotiate agreements and gain cooperation among competing interest groups.
    • Excellent project management skills, including skill in planning, organizing, evaluating, analyzing problems, making decisions, time management and implementing plans.
    • Problem analysis and decision-making, adaptability/flexibility, and stress tolerance in a highly visible public environment. 
    Ability to: 

    • Present technical information clearly, concisely, and in an informative and interesting manner to elected officials, lay groups and the general public orally and in writing. 
    • Develop strategic partnerships and contacts with community representatives, external agencies, and other organizations to develop a sense of relevant issues facing our community and to respond as a representative of the City. 
    • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. 
    • Make decisions independently while under general policy and strategic guidance while keeping the Director informed.
    • Model behaviors expected throughout the City and Departments, including unquestioned integrity, a strong work ethic, respect of others, high motivation and the ability to self-start and work independently as well as with teams.
    • Quickly earn the respect of colleagues and subordinates through a leadership style of collaboration, inspiration, supportive mentorship, responsiveness, and professionalism.
    • Promote a culture of inclusiveness that embraces the City’s diversity and works to engage all facets of the community in civic affairs and departmental programming.
    • Foster meaningful discussion with the public and create effective forums for public input.
    • Set goals and objectives and closely monitor progress toward achieving those goals.
    • Prepare and maintain accurate and complete records.
    • Quickly grasp and manage highly complex and technical issues in a fast-paced environment and in a context of inter-related and sometimes conflicting stakeholder and governmental requirements.
    • Interpret, explain, and apply complex guidelines, codes, regulations, policies and procedures. 
    • Develop, implement, monitor and oversee department policies, programs, goals and objectives. 
    • Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. 
    • Set priorities and handle multiple projects simultaneously. 
    • Consistently produce reports, summaries, requests for City Council actions, presentations and other materials in such a way that demonstrates breadth of understanding of the subject matter and applies consistency across each iteration. 
    • Engage and work with diverse City divisions and departments to leverage expertise for problem solving. 
    • Ability to direct meetings and discussions, and maintain composure and decision-making abilities in high stress situations. 
    • Satisfactorily perform varied duties as required. 
    • Meet project deadlines, and City/Department goals. 
    • Train, supervise and develop staff. 
    • Ability and willingness to travel occasionally both locally and nationally.

    Preferred Qualification

    Master’s degree preferred in public administration or related field.

    7+ years of progressively responsible management level experience in community development, community facilitation, or related field at a senior management level or higher, including two years of management responsibility. 

    Minimum three years of supervision of professional and administrative staff in leadership or administrative experience in a related functional area. 

    Spanish language skills helpful.

    Minimum Qualifications

    Bachelor’s degree from an accredited college or university required in public administration, or with major coursework in public administration, public policy, planning, or a closely related field.

    7+ years of progressively responsible management level experience in community development, community facilitation, or related field, including two years of management responsibility. 

    Minimum three years of supervision of professional and administrative staff in leadership or administrative experience in a related functional area.

    In place of the above requirements, any combination of relevant education and experience which demonstrates the knowledge, skill and ability to perform the essential functions of the job will be considered.

    Excellent writing, presentation, organizational, analytical and supervisory skills.

    Valid driver’s license and satisfactory driving record.

    Salary

    Commensurate with experience

    Conditions of Employment

    The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

    Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
    Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

    The City of Charlotte is an Equal Opportunity Employer.

    How To Apply

    Apply online.

    Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

    You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

    Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

    Benefits

    The City of Charlotte provides a comprehensive benefits package to all employees.

    Click here to learn more about the City of Charlotte’s benefits.

    The City of Charlotte is a drug and alcohol-free workplace.