CATS Special Transportation Dispatcher #2109-107010-02

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Charlotte Area Transit System (CATS) is seeking a Special Transportation Dispatcher.  The Special Transportation Dispatcher works fully independent while utilizing scheduling software in conjunction with automated vehicle locator software.  Flexibility to be on call, work in inclement weather conditions, holidays is required.

• Accurately & promptly schedule transportation reservations via computer-aided scheduling software system / telephone
• Operate 2-way radio equipment
• Maintain accurate & complete log reports on daily activities
• Receives customer feedback & forward to appropriate personnel
• Follow oral & written communications
• Work in team-oriented atmosphere
• Sound knowledge of geography of Mecklenburg County
• Demonstrated proficiency in providing high level of customer service 

• One year of experience in paratransit service operations or closely related experience
• Ability to pass DMV report 
• Ability to obtain & maintain City driving permit 
• Knowledge of Customer Service best practices
• Ability to use departmental communication equipment & computer systems
• Ability to read & interpret street maps

• High School diploma/GED with one year or relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.