Police Customer Service Supervisor #2108-319200-01

The Charlotte-Mecklenburg Police Department is a highly respected law enforcement agency, both in our community and nationally. Our progressive department provides exciting opportunities for law enforcement professionals to develop partnerships with our citizens in order to prevent the next crime, and to enhance the quality of life within our community always treating people with fairness and respect. The department employs nearly 2,000 sworn officers and over 500 civilians serving a jurisdiction with close to 1 million people. Our employees are men and women from diverse backgrounds interested in meeting the needs of and serving an equally diverse community. The men and women of the CMPD are committed to providing the very best service possible and maintaining the high level of confidence this community has in us.

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The purpose of the Police Customer Service Supervisor is to provide leadership and supervision to all Charlotte-Mecklenburg Police employees attending court. Duties include managing the service of all district court subpoenas, civil court subpoenas, and defense attorney generated subpoenas for the Charlotte-Mecklenburg Police Department personnel. This position ensures compliance with Charlotte-Mecklenburg Police Department rules, regulations, procedures, and directives.

• Supervise CMPD Court Liaison Unit personnel to include the areas of: attendance, training, and performance
• Monitor court attendance and take appropriate disciplinary action when necessary
• Ensure that complaints or conflicts involving CMPD employees and court personnel are given appropriate attention and forwarded to the appropriate person if not immediately resolved
• Work closely with the District Attorney’s Office and the Clerk of Court’s Office to resolve court related problems
• Prepare a monthly and annual report documenting all court attendance, court absences, and subpoena service information
• Document citation problems to the appropriate patrol division’s Administrative Sergeant for follow-up
• Ensure service of subpoenas and investigate those situations when subpoenas are not served. Notify Divisions of reoccurring problems
• Review property disposition sheets for accuracy and research case disposition in the clerk’s office for property disposition sheets with a closed disposition, but no judge or district attorney signature
• Attend Criminal Court Committee meetings and Arrest Processing meetings
• Review requests for court date changes and assist the District Attorney’s Office with equitable distribution of courtroom workload
• Maintain open communication between officers, all CMPD divisions and all agencies of the criminal justice system
• Update personnel changes, including name changes and assignment changes, in the court related computer system databases
• Performs other duties as needed

• Supervisory principles/techniques
• Basic organization and operation of federal, state and local government as it pertains to Charlotte Mecklenburg Police Department
• Organize, manage time, and track important documents and information
• Communicate effectively, both written and verbally within CMPD and with external partner agencies and non-law enforcement entities as necessary
• Handle routine and/or sensitive inquiries from contacts with government and legislative officials and general public
• Define problems, collect data, establish facts, and draw valid conclusions
• Prepare and maintain accurate and concise reports and records
• Work well with minimal supervision and communicate with chain-of-command as needs or concerns arise
• Modern office technology

ADA and Other Requirements

Positions in this class typically require: fingering, grasping, talking, hearing, seeing, and repetitive motions.  

Physical Requirements:

• Must possess mobility to work in a standard office setting and use standard office equipment, including a computer
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate in person and over the telephone
• This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required
• Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment
• Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information
• Positions in this classification occasionally lift and carry reports and records that typically weigh less than twenty (20) pounds

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehensive of written information in work related documents. Ability to hear, understand, and distinguish speech.  

Working Conditions:

Work is routinely performed in an indoor, office environment. Maybe required to be on call and/or work outside of normal business hours.

Other Requirements:

Successfully complete and pass a pre-employment hearing, vision, and psychological evaluation. Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.

Graduation from an accredited college or university with a bachelor’s degree in Business, Management, Criminal Justice, or related field is highly desirable with two (2) years progressive related work experience.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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