Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
Information Technology/Systems
Summary
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.
The Business Systems Analyst Senior reports to the I&T Infrastructure Supervisor and supports the overall operation and cyber security aspects for the transit network and infrastructure systems, data, related sub-systems, and interfaces in support of the Charlotte Area Transit System (CATS).
This position will be responsible for technology project coordination and support of transit operational, business and fare collection systems. These systems include, but are not limited to: complex networks (fiber, switches, routers, modems), operating systems (Windows, Linux, IOS, etc.), communications hardware (data, radio, telephone), SCADA systems, CCTV systems, UPS/Power systems, ticket vending machine systems, industrial control equipment, desktops/laptops, and all electronic technology related devices.
This position interacts with IT management, department leaders, vendors, consultants, contractors, and users throughout I&T and CATS project design, development, implementation, and support.
Major Duties and Responsibilities
• Supports the transit electronic technology network and infrastructure to include hardware, operating systems, communications systems (data, voice, radio), SCADA, sub-systems, and interfaces
• Performs analytical and project management duties to maintain system operational readiness and meet project objectives, including managing major electronic technology infrastructure activities ranging from business solution recommendations to top level system support
• Document System Operations and Best Practice Documents, developing support documentation for junior members of the Infrastructure Team
• Integrate vendor offerings, workstations, operating systems, networks, servers, peripherals as well as transit specific technology implementations while adhering to Federal guidelines and mandates
• Provide innovative solutions to transit business needs allowing more effective and efficient delivery of service to the transit customers
• Collaborate with Information Security team to address and implement cyber security project needs and mitigate cyber security issues/risks
• Facilitate, document and communicate current issues, action items, corrective actions, preventive and corrective maintenance procedures
• Assists in transit technology asset tracking
• Develops comprehensive transit business requirements and insures compliance with National ITS standards, while adhering to local, state, and federal guidelines, directives, and mandates.
• Participates in rotating on-call support for operational systems during nights and weekends, as required
Knowledge, Skills & Abilities
• Requires strong experience in construction/industrial/development environments and has ability to work independently, as priorities will fluctuate.
• Knowledge of commercial power/UPS systems, HVAC and environmental systems and Access Control systems
• Must possess excellent oral and written communication skills, strong presentation skills desired
• High level of professionalism, integrity and commitment to quality
• Ability to work in team environment
• Ability to organize, set priorities, complete tasks, and meet deadlines with minimal supervision
• Knowledge of principles of project management demonstrating team leader/project manager skillsets
• Skilled in reading engineered drawings and schematics
• Skilled in developing and interpreting complex project Gantt charts
• Skilled at business analysis principles for requirements gathering
• General knowledge of NFPA, NEiS, and BICSI standards and codes
• Demonstrate ability to design, establish, test, troubleshoot, and support IT and Industrial Control systems
Preferred Qualification
• Associates degree with two (2) years of relevant work experience
• Information Systems, Computer Science, Electrical or Industrial Engineering with real-world experience supporting systems and applications
• Contract writing and evaluation skills
• Real-World Project & contract management proficiency, with Contractor and Sub-Contractor management experience
• Certifications in networking, communications, and desktops
• Fiber & cabling knowledge/expertise
• Two (2) years of experience with the development and support of PLC SCADA systems, supporting and troubleshooting electronic technology infrastructure in a transit environment
• Experience with additional transit related technologies, such as, OS platforms, wireless systems, VoIP, radio communications, AVL systems, CCTV systems, real-time information systems, headway signage systems, on-board vehicle information systems, passenger counting system
Minimum Qualifications
Requires High School diploma/GED with three (3) years of relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.
Salary
$78,769 - $93,537 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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