Customer/ Revenue Service Assistant- Career & Training Academy #2108-005010-12

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Entry-level

The City of Charlotte is seeking candidates for its Career and Training Academy. The program gives participants and opportunity to learn an entry-level job along with other relevant training preparing them for future job opportunities. The Career and Training Academy is a six-month program.

The Customer/Revenue Service Assistant trainee serves a bridge between CATS and the Citizens of Charlotte by answering questions pertaining to bus routes, pass sales, customer inquires and complaints.

You will be trained to perform the following duties:

Provide exceptional customer service in CATS Call Center & CATS Transit Center by answering questions regarding transit services/ route information/ ticket sales

Receive and resolve customer complaints

Research and provide detailed information

Prepare correspondence to customers and internal staff

Receive payments for transit passes

Provide customer service to walk-up customers

Perform close out and balance receipts

Distribute printed transit related material throughout service areas

Receive and log items in lost and found

Process bulk sale orders

The customer/revenue service assistant trainee must be able to:

Provide customer service to a diverse customer base

Explain information with through clear and concise communication

Write and communicate effectively in English and Spanish

Possess computer proficiency and be able to learn new technology as needed

Demonstrate clerical skills and type at least 40 wpm

Work in a team environment

Apply logic while resolving customer concerns

Be familiar with the Charlotte area

Display motivation to learn new skills and apply them to the job

Ability to work in a team environment

Commitment to program completion

High School Diploma or GED Equivalent

Valid driver’s license

·       $15.00 per hour

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for all new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.