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Technology Support Specialist #2107-378500-03

Date Opened
Tuesday, July 20, 2021 5:30 PM
Close Date
Monday, August 02, 2021 11:59 PM
Section
Charlotte Area Transit
Salary
  • $50,775 - $63,468
Employment Type
  • Full Time

Function

Information Technology/Systems

Summary

The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

The Technology Support Specialist reports to the I&T Infrastructure Supervisor and supports the overall operation and cyber security aspects for the transit network and infrastructure systems, data, related sub-systems, and interfaces in support of the Charlotte Area Transit System (CATS).

This position will be responsible for technology project implementation and support of transit operational, business and fare collection systems. These systems include, but are not limited to: complex networks (fiber, switches, routers, modems), operating systems (Windows, Linux, IOS, etc.), communications hardware (data, radio, telephone), SCADA systems, CCTV systems, UPS/Power systems, ticket vending machine systems, industrial control equipment, desktops/laptops, and all electronic technology related devices.  

This position interacts with staff, vendors, consultants, contractors, and users throughout I&T and CATS project development, implementation, and support.  Implements transit business technology requirements and insures compliance with National ITS standards, while adhering to local, state, and federal guidelines, directives, and mandates. Requires experience in non-traditional IT environments and has ability to work independently, as priorities will fluctuate.

Major Duties and Responsibilities

Supports the transit SCADA and industrial controls technology infrastructure to include hardware, operating systems, communications systems (data, voice, radio), SCADA, sub-systems, and interfaces
Performs technical project implementation duties.
Supports operational technology to meet the business need.
Works with peer infrastructure and cyber defense teams to meet information security objectives
Communicates and documents issues, action items, corrective actions, preventive and corrective maintenance procedures
Assists in transit technology asset tracking
Participates in rotating on-call support for operational systems during nights and weekends, as required

Knowledge, Skills & Abilities

Knowledge of commercial power/UPS systems, HVAC and environmental systems and access control systems
Knowledge of industrial controls technologies
Must possess strong oral and written communication skills
High level of professionalism, integrity and commitment to quality
Ability to work in team environment 
Ability to organize, meet priorities, complete tasks, and meet deadlines with minimal supervision
General knowledge of NFPA, NEiS, and BICSI standards and codes
Demonstrate ability to design, establish, test, troubleshoot, and support IT systems  

Preferred Qualification

Associate degree in a technology or engineering field of study -or- military equivalent -and- experience supporting relevant systems and applications.  
IT certifications highly desired in computing, networking, information security, server/storage, or applications. 
Fiber optic & cabling knowledge
Experience with the support of PLC SCADA systems or supporting and troubleshooting electronic technology infrastructure in a transit environment
Experience with additional transit related technologies, such as OS platforms, wireless systems, VoIP, radio communications, AVL systems, CCTV systems, real-time information systems, headway signage systems, on-board vehicle information systems, passenger counting system

Minimum Qualifications

High School diploma/GED with (3) years of relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties

Salary

$50,775 - $63,468 Commensurate with Experience

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