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Operations Supervisor #2107-254000-02


Date Opened
Wednesday, July 21, 2021 4:00 PM
Close Date
Wednesday, August 04, 2021 11:59 PM
Charlotte Department of Transportation
  • $70,390 - $87,987/year
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.




Supervise activities and associated employees of the Operations Section of the Charlotte Department of Transportation/Engineering & Operations Division. Plans and supervises the daily assignments of personnel; directs hiring, evaluations, promotions, terminations and disciplinary decisions. Establishes performance standards and measures; supervises work order and asset management to support the preparation of reports and records. This position is responsible for supervising the work of Engineering and Operation team members that install and maintain portions of the City’s traffic management system. This traffic management system includes (underground cabling, pavement markings, inductive signal loops, traffic signals, fiber optics, traffic cameras and signs). Some key responsibilities of this position are:

• Providing direct supervision and leadership in order to meet division guidelines and goals;
• Prioritizing, scheduling, coordinating, inspecting, and maintaining quality control for traffic management system work;
• Maintaining safe work zones and traffic control on all projects to ensure worker, pedestrian, bicyclist, and driver safety;
• Meeting production/performance standards.

Major Duties and Responsibilities

1. Assigns, monitors, investigates, and prepares responses for service requests and complaints.
2. Works with Human Resources to develop, establish, implement, and administer city, departmental and divisional policies, procedures, programs, practices, and work rules for the Engineering and Operations Division.
3. Establishes and monitors achievement goals and objectives for the Operations Section as set by City/Department/Division.
4. Recommends changes in operational programs to ensure productivity and efficiency.
5. Establishes performance standards and measures for subordinate personnel; supervises the preparation and maintenance of work schedules, reports and records.
6. Develops and implements employee training programs; assists in the development of departmental and divisional safety programs.
7. Supervises the utilization of equipment; analyzes the cost of maintenance and repair of equipment; supervises equipment tests and studies; makes recommendations on the replacement or disposal of equipment; assists in preparing specifications for new equipment.
8. Assists with preparation of the annual divisional budget and other special budget reports; assists with development, implementation, and administration of inventory control measures.
9. Prepares a variety of written letters, and reports.
10. Utilizes computerized information to develop project schedules and cost control measures, establish performance standards, manage equipment maintenance for a divisional fleet.
11. Performs related duties as required.

Knowledge, Skills & Abilities

• Ability to interpret, analyze, prepare and explain complex reports, data, technical specifications, and recommendations.
• Knowledge and experience in the use of the Manual on Uniform Traffic Control Devices and design of work zone traffic control plans.
• Considerable knowledge of the principles and practices associated with traffic control maintenance functions/activities, its administration and operations.
• Knowledge of the principles and practices of budget administration and equipment management.
• Ability to supervise effectively through subordinate supervisors the work of a large number of employees, and to develop and maintain organizational performance and morale.
• Ability to establish and maintain effective working relationships with other employees, departments, city officials and the public.
• Ability to develop, implement, monitor and evaluate programs.
• Ability to communicate effectively both orally and in writing.
Physical Requirements:
• Lifting (20 lbs.), Bending, Sitting, Reaching, Walking (1 mile), Grasping
Sensory Requirements:
• Touch, Hearing, Vision (distance, near, and peripheral)
Work Environment:
• Fast paced office environment; generally quiet, however can get noisy at times.
Reporting Relationship:
• Reports to the Engineering Program Manager.

Preferred Qualification

  • Preferred with major course work in engineering and business or equivalent extensive experience in public administration.
  • Preferred three (3) or more years of supervisory experience

Minimum Qualifications

  • Associate's Degree and five (5) years of relevant work experience
  • OR
  • Bachelor's degree and three (3) years of relevant work experience

  • Relevant work experience requires considerable and progressively responsible experience in traffic control installation/maintenance activities and supervisory experience.
    An equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties


  • $70,390 - $87,987 / Year; Commensurate with experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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