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Engineering Assistant - Customer Service #2107-239300-02

Date Opened
Friday, July 30, 2021 5:00 PM
Close Date
Monday, August 02, 2021 11:59 PM
Section
Charlotte Water
Employment Type
  • Full Time
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Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

Supports Account Services/Customer Service activities in implementing and enforcing Charlotte City Code for backflow prevention; maintain records to notify customers of requirements to install, test, and maintain backflow protection; assess hazard classification and notify customers of requirements, enter data on testing and inspection activity; develop reports of activity in the backflow program such that tracking can be maintained of compliance with installation and testing requirements.

Major Duties and Responsibilities

• Oversee customer notification of backflow retest requirements and notification of noncompliance
• Enforces noncompliance procedures as necessitated by City Code of Ordinance and Department procedure to ensure continuous safe drinking water supply
• Coordinate with Engineering Backflow Division to investigate backflow test results requiring field follow-up
• Read and interpret utility site plans to determine backflow prevention requirements 
• Assist with management of Smart Controller Program including processing applications, applying applicable program rate, and processing recertification applications
• Support backflow functions including entering test results and responding to customer inquiries
• Provide front line customer service via phone, email, fax, or in-person to explain backflow prevention requirements as related to City Code of Ordinance, Department policy, and industry best practices
• Process Cityworks PLL (Permits, Licensing, and Land) Backflow reports to correct entry errors and investigate noncompliance
• Manage a wide variety of incoming customer requests, backflow service changes, and other backflow management activities as necessary
• Identifies improvement opportunities and communicates to section supervisor
• Performs other duties as required by the section supervisor

Knowledge, Skills & Abilities

• Knowledge of the Charlotte City Code related to Backflow Prevention and other policy documents as it relates to Customer Service, Field Operations and Engineering Division functions
• Knowledge of mapping systems and interpreting utility site plans
• Knowledge of customer service
• Knowledge of telephone systems
• Skill in communicating, both verbally and in writing
• Skill in establishing interpersonal effective working relationships
• Ability to work on multiple tasks within a team atmosphere
• Ability to plan, direct, and oversee the work of others as assigned

Minimum Qualifications

• Associate degree from an accredited school. 
• Two (2) years of related work experience working with municipal ordinances, state/federal regulations, and standards pertaining to utility installation and related matters.

Licenses, Certifications or Registrations: 
• Requires valid driver’s license
• Requires Backflow Assembly Tester Certification within one (1) year of hire

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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