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Storm Water Services Drainage Specialist Supervisor #2107-237800-01

Internal to City Employees Only

Date Opened
Tuesday, July 20, 2021 8:00 AM
Close Date
Tuesday, August 03, 2021 8:00 PM
Storm Water Services
  • $71,445 - $89,307 Commensurate with Experience
Employment Type
  • Full Time


Storm Water Services' mission is to serve the City of Charlotte by improving surface waters and conveying rainwater safely through well-maintained storm drainage systems. Each year Storm Water Services invests $100+ million in capital improvements and staff manages hundreds of storm drainage improvement projects. Storm Water Services is one of the largest stormwater utilities in the Southeast with approximately 215,000 customer accounts and more than 200 full-time positions.  


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This position is part of the Storm Water Services Strategic Planning team and is primarily responsible for supporting the investigation team through supervising drainage specialists, reviewing and assigning investigations, reviewing work plans and issuing repair work orders to Street Maintenance, managing storm drainage cleaning program, providing excellent customer service, coordinating with other Storm Water staff, City departments, and/or other agencies while serving as a key divisional team resource.  

Major Duties and Responsibilities

  • Supervise, mentor, coach, and train direct report(s).
  • Review, triage, and assign service requests for investigation.
  • Review investigation results and required documentation for accuracy and completeness. 
  • Ensure structural condition and capacity is documented at the asset level and assist with risk prioritization scoring.
  • Review repair work orders for appropriateness and completeness, prepare cost estimates, and coordinate repair activities with city and contractor crews.   
  • Assist in developing and manage a Storm Water led catch basin and pipe cleaning program. 
  • Prepare and present critical and flood issues for evaluation by design staff.
  • Serve as a liaison between investigation team and construction staff.
  • Assist in preparing various reports and correspondence such as utility penetrations, council manager requests, risk claims, and resource reporting.
  • Assist in implementing new procedures and ensuring established procedures are followed. 
  • Represent the Strategic Planning Program on various stakeholder, technical and process teams.
  • Perform other duties as assigned. 

Knowledge, Skills & Abilities

  • Ability to lead and supervise staff.
  • Ability to successfully perform constructability review and conflict resolution.
  • Ability to conduct field investigations.
  • Effective verbal and written communication skills.
  • Ability to work well with others in a team environment.  
  • Ability to plan, prioritize and organize work and complete assignments with minimal supervision.
  • Demonstrated ability to successfully perform storm water engineering analysis tools including using hydrology and hydraulic software such as, Hydro CAD, HY8, Arc-GIS, Storm CAD or Hydroflow, and other engineering software applications.
  • Knowledge of materials, methods and practices used in various types of construction plus an understanding of and experience in site restoration.
  • Knowledge of construction industry standards, materials, methods, and equipment concerned with the construction and maintenance of storm drainage systems and roadway.
  • Excellent organizational and time management skills.
  • Builds appropriate rapport and constructive and effective relationships; uses diplomacy and tact and can diffuse conflict comfortably.
  • Good problem-solving skills using logic and reasoning based on critical thinking with the ability to make decisions on a timely basis, identifying effective approaches for choosing a course of action and/or developing appropriate solutions within a team atmosphere.
  • Ability to develop technical reports.
  • A working knowledge of City of Charlotte Land Development Standards, NCDOT Standards and Specifications, and Charlotte Mecklenburg Storm Water Design Manual.  Proficiency in Microsoft Office Suite products (Excel, Word, Outlook).
  • Possession of a valid driver’s license, dependable passenger vehicle, good driving record and ability to receive and maintain a City Driving Permit.

Preferred Qualification

  • Minimum of 10 years of experience in horizontal construction industry with a minimum of five (5) years direct public or private work experience in storm drainage and roadway construction.
  • Working knowledge of Cityworks, Construction Inspection (CI) software.
  • Construction estimating and take-off experience.
  • Knowledge of water line and sanitary sewer construction.
  • Direct or indirect street maintenance experience.
  • Ability to communicate in other languages.  

Minimum Qualifications

High School Graduation or Equivalent and nine years of relevant work experience


Associate's Degree and seven years of relevant work experience


Bachelor's Degree and five years of relevant work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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