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Public Service Coordinator #2107-208700-01

Date Opened
Tuesday, July 27, 2021 8:00 AM
Close Date
Wednesday, August 11, 2021 11:59 PM
Charlotte Area Transit
  • $80,375.00 commensurate with experience
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


Charlotte Area Transit System provides bus, rail, paratransit and vanpool services for the Charlotte region.  The system is also expanding under the guidance of the 2030 Transit Corridor System Plan, a bold long-range plan that consists of multiple rapid transit improvements in five corridors, a series of Center City improvements, and bus service and facility improvements throughout the region.

CATS is seeking a creative and enthusiastic marketing manager in its Marketing and Communications Division. The successful candidate will be passionate about marketing, innovative and creative, and focused on protecting and strengthening the CATS brand.

Major Duties and Responsibilities

  • Knowledgeable of brand development practices that aid in strengthening the CATS brand.

  • Develop and lead implementation of marketing strategies and short and long-term campaigns that use research and data to achieve company goals; lead advertising agency of record efforts and manage contract

  • Lead and motivate a team of marketing professionals that includes graphic artists; keep morale high while promoting project completion through changing priorities

  • Knowledgeable about various marketing tools and tactics; understand latest marketing trends and can identify emerging trends

  • Work closely with Public Relations team to ensure consistent messaging

  • Manage CATS’ revenue-producing contracts that relate specifically to advertising and transit passes

  • Successfully collaborate with Marketing and Communications teammates, other CATS staff, other City departments and external organizations to carry out CATS’ mission

  • Participate in on-call duties that require overnight and weekend media line coverage

  • Performs related duties as required.

Knowledge, Skills & Abilities

  • Demonstrated leader
  • Excellent oral and communication skills
  • Ability to promote transit services to increase public knowledge and usage
  • Proven successful work with various marketing tools and tactics
  • Work effectively and efficiently to achieve goals in a fast-paced, dynamic environment
  • Ability to establish and maintain effective working relationships with other employees, local businesses and associations, and general public
  • High proficiency level of computer skills using Microsoft Word, Outlook, Power Point, and Excel.
  • Must be able to work outside of traditional 8a-5p hours

Minimum Qualifications

  • Candidates for this position are required to have a bachelor’s degree from an accredited four-year college or university with major coursework in marketing, advertising or related field.
  • At least five years of experience with in-house or marketing agency
  • Experience managing people and teams
  • Proven track record of developing and executing successful marketing campaigns

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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