The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.
The Data Analytics Specialist Senior will be responsible for designing and implementing data, research and analytics projects that improve city services, inform decisions, and promote community engagement. The position will work with the Innovation & Data Team in the development, implementation, and maintenance of city-wide data and analytics initiatives and will cultivate and advance the use of data and evidence to support collaborative problem-solving across the organization. The position will transform data into actionable information and knowledge that can be used to meet strategic goals, solve challenging problems, build a more effective government, and improve outcomes for the people who live and work in Charlotte.
This position reports to the Data Analytics Manager and will work collaboratively within I&T, across city departments, and with the community.
Major Duties and Responsibilities
• Champion the use of data as a shared strategic resource within the organization and with the community
• Apply a broad range of analytic techniques and approaches to support collaborative problem-solving across the organization – e.g., data visualization, statistical analysis, business process modelling, program evaluation, behavioral science
• Identify and implement departmental and citywide improvements to data, business processes, and the delivery of information to stakeholders
• Work across the organization to drive the use and enhancement of the Charlotte-Mecklenburg Quality of Life Explorer and the associated data
• Lead and coordinate data collection and analysis for multiple city departments, including Housing & Neighborhood Services, General Services, Economic Development, Solid Waste Services, Strategy & Budget, and the City Manager’s Office
• Coordinate and support program evaluation, outcome measurement, and performance management efforts across multiple disciplines
• Provide analytical and tactical support for research and analytics projects, including providing data that is accurate and reliable and integrating and preparing large, varied datasets from internal and external sources for analysis and visualization
• Support on-going and future city-wide data initiatives, such as the Data Hub (dataset catalog), data governance and data sharing processes, Data Co-Lab (cross-organization data team), and OpEx Academy (peer-led training courses)
• Educate and train stakeholders to use data as an analytical tool, display information in new forms and developing content for the purpose of analysis and scenario testing; design and deliver end-user training and training materials on transforming data into action-oriented information
• Perform related duties as needed
Knowledge, Skills & Abilities
• Embody a can-do attitude and a problem-solving mindset with excellent customer service skills
• Proficiency with software/technology that aid in data collection, analysis, and presentation (e.g. ArcGIS, Excel, Python, R, Tableau, etc)
• Experience with statistical analysis and understanding of research methods, research design, and program evaluation
• Broad experience with spatial and non-spatial data compilation, analysis, reporting, and dashboarding
• Ability to train others on the development and implementation of performance management and program evaluation essentials
• Ability to work and communicate across functions and departmental needs
• Fondness for learning, documenting, and improving business processes and workflows
• Must be flexible in an environment with shifting priorities and unbound possibilities
Bachelor’s degree with five (5) years of relevant worth of relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.
$71,445 - $88,244 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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