Skip to Main Content

Administrative Officer III #2107-200700-01

PARCS Administrator

Date Opened
Wednesday, July 21, 2021 8:00 AM
Close Date
Tuesday, August 03, 2021 11:59 PM
  • $57,910.00 - $76,006.00/year
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Parking Program Administrator is responsible for driving incremental commercial revenue through innovative sales channels, progressive marketing and yield management. This position develops and oversees strategies for the parking business unit as part of the overall Airport goals, objectives, and budget requirements for business and revenue activities. The Parking Program Administrator represents the parking business unit to the Business and Revenue Division of the Aviation department.

Major Duties and Responsibilities

1. Drive incremental commercial revenue through innovative sales channels, progressive marketing and yield management.
2. Create value management of Airport parking products through competitive pricing, quality product offerings, and the customer service experience. 
3. Analyze car park data to provide quality analytical analysis and insight to inform pricing decisions, marketing campaigns and other creative ideas to improve the customer experience and increase revenue. 
4. Leverage car parking modal share to brand parking at the airport the natural or ‘first choice’ when travelling to or from the Airport 
5. Lead a cross functional team to continually deliver improved customer offerings.
6. Identify and implement long-term and short-term strategic plans for Airport Parking Products considering industry changes and customer needs.  
7. Ensure that Airport maintains status as an industry leader in providing innovative parking products.
8. Represent the airport and engage with various stakeholders with the goal to establish and maintain a status as an industry leader in Airport parking innovation strategies and offerings. 
9. Influence and manage the internal stakeholder team to ensure high customer satisfaction and ensure a high-quality product offering
10. Enhance, maintain and report on the key performance indicators for the cross functional service level agreement, customer experience, competitive analysis, product and system performance
11. Contract management of numerous suppliers to drive performance within parking product e.g. security, bussing, car park system and payment providers
12. Identify, develop and coordinate the implementation of capital projects that support enhancement of the customer experience and/or meet the business needs of the department
13. Lead the continuous development of the car park information systems to ensure the business has innovative and best in class systems
14. Serve as liaison for internal audits and associated actions

Knowledge, Skills & Abilities

Familiarity with ground transportation and airport parking models.

Familiarity with airports and airline operations and business models is preferred.

Proficiency with Microsoft Office software (Word, Excel, Outlook, PowerPoint).

Leadership skills with a group or organization preferred by not required. 

Effective communication and writing skills in communications within a large organization or work group (drafting newsletters, notices, policies, handbooks, etc.).

Ability to learn and apply technology/computer skills as necessary.

Ability to develop and implement creative new programs and activities.

Ability to efficiently multi-task while maintaining personable skills. 

Ability to demonstrate initiative, creativity and innovative thinking in a rapidly changing work environment. 

Ability to proactively develop solutions to matters that may arise while maintaining an analytical open-minded approach.

Ability to work independently and meet deadlines.

Excellent influencing skills, relationship building and communication skills


A track record in delivering and continually improving on the customer experience.


An ability to understand data patterns and relate them to performance/environmental factors


Ability to collect & report metrics, deliver results and meet deadlines


Proven team-based leadership skills and associated behaviors with an ability to motivate, lead and inspire both individuals and staff groups


Ability to identify the key areas of the car parks business for development


Ability to build business cases and implement complex projects


Ability to understand information technology systems and work through complex projects


Continual working with internal stakeholders to enhance our product offering


Strong sales and marketing experience with a proven record of growing a business.

Preferred Qualification

Experience include data analytics in either parking and ground transportation, the airport/airline field or a related or applicable field including without limitation to government and finance.  Familiarity with municipalities and/or airports is preferred.

Minimum Qualifications

High School Graduate or Equivalent and five years related work experience


Associate's Degree and three years related work experience


Bachelor's Degree and one level related work experience


Master's Degree 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

If you have technical issues submitting your application, click here.

Table displaying apply links.