Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
This position supervises assigned Field Operations crews and related functions along with assigned staff.
Summary
Work involves: planning, organizing, coordinating, administering and overseeing daily field operations; supervising assigned crew/staff; evaluating operational performance and directing changes to resolve problems and ensure quality goals are met; auditing processes and procedures in the field and related office environment to ensure work is completed within quality and time guidelines; planning weekly schedules ensuring coverage; allocating work; visiting job sites daily; ensuring safety regulations are followed; making sure crew has tools and equipment necessary for their work; providing guidance to crews; ensuring proper documentation is maintained. This position also handles emergencies and customer complaints as well as works a rotating on call schedule.
Major Duties and Responsibilities
• Help lead and manage the Locates Department in the damage prevention of all water and sewer lines in the County. Review their work for quality and quantity.
• Participate in the operations management planning of a division.
• Mentor the team on best practices; assist the team in remaining focused on tasks.
Help resolve any conflicts that may arise within and between zones and locates department.
• Conducts performance reviews, recommends merit increases.
Must respond to emergencies; and facilitate emergency response planning.
• Makes sure the department performs inside the guidelines of the NC 811 Laws.
• Manage the ticket loads.
• Schedule time any off needed and adjust locators to cover areas and provide guidance and field assistance to Damage prevention specialists(locators).
• Assist in Managing any locator contracts within the department.
• Oversee work that involves the use of complex technical, scientific, or mathematical concepts that increases the efficiency and effectiveness of the organization.
• Help in determining policies and procedures that will ensure the success of our operation.
• Leads and develops a multi-skilled workforce supporting the goals and objectives of the organization; coaches and motivates team members; trains employees; and communicates needs and expectations to team members.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance by completing performance reviews; mentors staff; and aids with career development.
• Monitors and assists with developing cost-effective work practices to improve team productivity.
• Assists with preparation of daily/week work schedules and plans and schedules coverage during vacation, illnesses, and holidays.
• Ensures that proper work order documentation is completed for all job assignments.
• Ensures that work completed meets performance standards; performs field audits.
• Ensures field work meets industry standards as set forth by Charlotte Water.
• Assists in managing local contracts related to field operations.
• Ensures that effective and timely communications are maintained between team members and other appropriate stakeholders; attends team meetings.
• Provides technical expertise and work assistance to work teams; monitors and supports field operations; resolves team conflicts; and provides safety review.
• Provides inspections of in-progress and completed work for high priority work assignments to ensure that quality control and work site safety standards are maintained.
• Responds to customer issues in a timely and professional manner.
• Co-develops, reviews, and implements operational plans and goals; coordinates work with other teams, support groups, and leadership.
• Assists management in operational planning.
• Produces status reports for management.
• Responds to work in inclement weather, natural disaster, and high-profile events.
• Work in stressful situations.
• Performs safety check on crews; transports injured employees to the doctor and ensures needed paperwork is completed as well as takes employees for random drug and alcohol screenings.
• Performs other related job duties as assigned.
Knowledge, Skills & Abilities
• Knowledge of building customer business relationships.
• Knowledge of providing customer service.
• Knowledge of utility industry operations.
• Skill in using computers and related work software (outlook, excel, WAM).
• Skill in time management.
• Skill in analyzing and problem solving.
• Skill in communicating, both verbally and in writing.
• Ability to read and interpret as-builts and system maps.
• Ability to multi-task.
• Ability to lead a team and provide coaching.
• Ability to obtain a City driving permit.
PHYSICAL DEMANDS:
The work is medium work and requires applying 30 pounds of force frequently and exerting up to 50 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: Balancing, Climbing, Crawling, Crouching, Feeling, Handling , Hearing , Kneeling ,Lifting ,Mental Acuity ,Pulling ,Reaching ,Repetitive Motion ,Speaking ,Standing Stooping ,Talking, Visual Acuity, Walking
WORK ENVIRONMENT:
Must be able to work in all types of weather conditions if needed and work in emergency situations.
Minimum Qualifications
• High school diploma or GED from an accredited school; technical school or associate degree preferred.
• Minimum of 3 to 5 years of subsurface locate experience.(i.e. telecommunications, electric, natural gas, water, sewer, etc…)
Licenses, Certifications or Registrations:
• Requires a valid driver’s license.
• Requires a High School Diploma or GED
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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