Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Supervise and participate in the work of Airport Operations Officers. Work includes organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions. Act decisively and exercise independent judgment within established rules, regulations and procedures. Requires excellent organizational and leadership skills and the ability to establish effective working relationships while representing Charlotte Douglas International Airport in a professional, positive manner.
General Information:
• Must be able to work assigned shifts, including holidays, and report back to work during emergencies and inclement weather. Schedule subject to change and overtime.
• Valid drivers’ license required and the ability to qualify for and maintain a City driving permit.
• Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore from employment.
Physical Requirements:
Must be able to supervise and participate in the work of Airport Operations Coordinators and Agents which includes working inside and outside. For “airfield” work: 40% of job is sitting, 10% standing, 4% bending, 15% walking, 25% driving, 1% reaching and 2% kneeling or squatting. Should be able to walk up to one mile and drive up to 25 miles. Lift up to 25 lbs. for short distances (i.e. - 2 feet) 1% of the time, push 35 lbs. 20 feet 1%, and carry 5 lbs. for 100 yards 1%. May be exposed to chemicals, fumes, solvents, machinery, moving objects/vehicles, dust, slippery/uneven surfaces, excessive noise and inclement weather. Must be able to perform inspections on foot and in a vehicle. Must be able to operate various features of the terminal facility, including elevators, escalators, lighting, automatic doors and security gates.
Major Duties and Responsibilities
1. Supervise and participate in the work of Airport Operations Coordinators and Agents, including: organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions
2. Provide assistance to tenants, contractors, the traveling public and airport employees
3. Establish and maintain effective working relationships
4. Respond calmly and effectively in emergency situations
5. Act decisively and exercise independent judgment within established rules, regulations and procedures, to ensure the safety of persons and security of property
6. Assist the Airside Operations Assistant Manager with 24/7/365 administrative duty officer responsibilities
7. Communicate effectively verbally and in writing, including operating radio equipment
8. Maintain accurate records and produce reports
9. Other duties as assigned
Knowledge, Skills & Abilities
• Knowledge of ramp practices, airport facilities and airfield required.
• Knowledge of aviation radio procedures/phraseology and ability to navigate on airport movement areas.
• Must have knowledge of 14 CFR Part 139, TSAR 1542 and aviation safety practices.
• Strong interpersonal skills and the ability to foster effective working relationships with numerous internal and external airport stakeholders.
• Must demonstrate strong situational awareness and be able to work in a fast paced airport environment.
• Ability to effectively communicate both orally and in writing.
• Ability to represent Charlotte Douglas International Airport in a professional, positive manner.
• Must have the ability to respond calmly and effectively in emergency situations.
• Ability to achieve AMA driving status within 90 days of hire date
Preferred Qualification
• Experience in Airport Operations at an FAR Part 139 certified airport and familiarity with Charlotte Douglas International Airport
• AAAE Certified Member, or ACE Airfield Operations
• Bachelor's Degree in Aviation Management/Administration, Business Administration, Public Administration or a field related to Aviation
Minimum Qualifications
High School Graduate or Equivalent and seven years related work experience
OR
Associate's Degree and five years related work experience
OR
Bachelor's Level Degree and three years related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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