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International Arrivals Assistant #2107-107300-03

Airports Services Representative

Date Opened
Tuesday, July 20, 2021 8:00 AM
Close Date
Tuesday, August 03, 2021 11:59 PM
  • $33,858.00 - $44,438.00/year; Commensurate with experience
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


Greet the traveling public upon arrival from other countries at Charlotte Douglas International Airport Federal Inspections Station facility (i.e. Department of Homeland Security).  Assist with terminal operations functions.

General Information:
• Hours of work are 1:00 pm until the last international flight is processed. Days of work vary due to assignment. Last flight typically arrives around 9:00 pm, but may be much later due to flight delays.  Hours subject to change due to flight schedules or emergencies. 
• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
• Ability to clear additional security clearance in order to obtain a customs seal is required post hire.

Physical Requirements:
Spends almost 100% of time standing or walking.  Must be able to push baggage carts.  Ability to lift and carry up to 50 lbs. unassisted for short distances helpful.

Major Duties and Responsibilities

1. Welcome arriving passengers by directing them to Inspectors.  Multi-lingual personnel will provide translation services.
2. Show arriving passengers where to claim baggage and be screened by security personnel.
3. Ensure baggage cart stand is refilled with empty carts when necessary.
4. May occasionally have to assist travelers with baggage. 
5. Assist with other terminal operations functions as needed such as special operations, lost and found and Airport Services Counter.

Knowledge, Skills & Abilities

• Fluency in languages other than English required, particularly French, Italian, Spanish, Portuguese and German.
• Represent the Airport in a professional, positive manner and provide exceptional customer service to the traveling public.

Preferred Qualification

Customer service experience and experience with translating/interpreting preferred.

Minimum Qualifications

High School Graduate or Equivalent

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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