Customer/Revenue Serv. Assist #2107-012600-03

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Charlotte Area Transit System (CATS) is seeking a motivated, dependable and professional bilingual (preferred) Customer Revenue Service Assistant.

This position serves as a bridge between CATS and the citizens of Charlotte by answering questions pertaining to bus routes, pass sales, customer inquiries and complaints.  

• Provide exceptional customer service in CATS Call Center & CATS Transit Center by answering questions regarding transit services / route information / ticket sales
• Receive & resolve customer complaints
• Research & provide detailed information
• Prepare correspondence to customers & internal staff
• Receive payments for transit passes
• Provide customer service to walk-up customers
• Perform close out & balance receipts
• Distribute printed transit related material throughout service areas
• Receive / log items into Lost & Found
• Process bulk pass sale orders

• Strong basic writing skills
• Ability to provide customer service to diverse customer base
• Explain information with clear & concise communication
• Effective telephone & interpersonal abilities
• Computer proficiency with ability to learn new technology as needed
• Strong clerical skills with ability to type at least 40 wpm
• Familiarity with Charlotte area
• Ability to work in team environment
• Apply logic resolving customer concerns
• Valid driver’s license
• Ability to pass DMV background check
• Ability to obtain & maintain City driving permit
• Final candidate subject to polygraph examination

• Associate’s degree in business or related field
• One year of call center experience
• Ability to write / communicate effectively in English & Spanish

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.  

The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.