Office Assistant IV #2107-000400-02

The Charlotte-Mecklenburg Police Department is a highly respected law enforcement agency, both in our community and nationally. Our progressive department provides exciting opportunities for law enforcement professionals to develop partnerships with our citizens in order to prevent the next crime, and to enhance the quality of life within our community always treating people with fairness and respect. The department employs nearly 2,000 sworn officers and over 500 civilians serving a jurisdiction with close to 1 million people. Our employees are men and women from diverse backgrounds interested in meeting the needs of and serving an equally diverse community. The men and women of the CMPD are committed to providing the very best service possible and maintaining the high level of confidence this community has in us.

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Office Assistant IV position serves as the AC&C Division's Business Services Specialist. In this role this position is responsible for requisition entry, purchase order receiving, pet license processing, the daily deposit, and overseeing the funds provided to AC&C's Customer Service Unit. This position also serves as the primary clearinghouse for community members reaching out to AC&C about non-enforcement related questions.

• Answer direct calls, respond to voicemail and email inquiries from community members seeking outreach and clinic services information
• Provide customer service such as greet customers, answer questions, process incoming and outgoing patients
• Provide backup assistance to higher level office staff on office equipment
• Processes pet licensing and rabies certificates
• Reconciles purchase orders
• Orders pet food, cleaning supplies and other basic animal husbandry supplies
• Maintains files and accounts payable for the bureau’s donation, grant, and spay/neuter programs
• Manages online donations and submits daily deposit and maintains deposit information
• Maintains various monthly statistical reports
• Schedules, records and transcribes monthly hearings
• Works with grant department to report expenses, outcomes and others statistical data
• Assists with various fundraisers and events
• Perform other duties as assigned

• Excellent communication skills and judgement with the ability to maintain privacy and confidentiality
• Proficient with Microsoft Word, Outlook, and Excel
• Administrative and clerical procedures and systems such as:
  • word processing
  • managing files and records
  • other office procedures and terminology
• Principles and processes for providing customer and personal services which includes:
  • customer needs assessment
  • meeting quality standards for services
  • evaluation of customer satisfaction
• Laws, legal codes, court procedures, precedents, government regulations, executive orders, and agency rules
• Apply general rules to specific problems to produce appropriate answers
• Interaction with employees, visitors and members of the community
• Keeping up to date with office communication tools such as voice mail, e-mail, faxes and internet communication
• Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Plan, direct and work as a team with colleagues
• Establish effective working relationships with other employees, staff and the public
• Carry out assignments using own initiative and general instructions
• Work independently and handle dynamic timelines
• Able to work evenings and weekends

ADA and Other Requirements  

Positions in this class typically require: fingering, grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.

Physical Requirements: 

• Remaining in a stationary position, often sitting or standing for prolonged periods   
• Occasional movement throughout the workday daily to interact with staff and accomplish tasks
• Communicating both verbally and written in order to exchange information
• Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers
• Light to moderate lifting and carrying
• Lift up to 50 pounds  
• Work primarily in office environment
• Ability to operate office equipment, such as computer, copier, fax machine, and phone

 

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain 
• Comprehension of written information in work related documents
• Ability to hear, understand, and distinguish speech 

Working Conditions:
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone. 

High School Graduate or Equivalent and one year relevant work experience

OR

Associate's Degree

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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